I am also experiencing the same problem (among others). Player 1.7.7 randomly stops working, with no apparent pattern in the length of time for which it will run before it stops. Below are the errors retrieved from the Event Viewer on one of the affected machines:
Log Name: Application
Source: .NET Runtime
Date: 5/25/2016 1:50:33 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Xibo1
Description:
Application: XiboClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6F271E99
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-25T17:50:33.000000000Z" />
<EventRecordID>2469</EventRecordID>
<Channel>Application</Channel>
<Computer>Xibo1</Computer>
<Security />
</System>
<EventData>
<Data>Application: XiboClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6F271E99
</Data>
</EventData>
</Event>
And one second later:
Log Name: Application
Source: Application Error
Date: 5/25/2016 1:50:34 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Xibo1
Description:
Faulting application name: XiboClient.exe, version: 2.0.0.0, time stamp: 0x570cdd87
Faulting module name: mshtml.dll, version: 11.0.9600.18315, time stamp: 0x571af57d
Exception code: 0xc0000005
Fault offset: 0x00fd1e99
Faulting process id: 0x770
Faulting application start time: 0x01d1b6ad23420ef9
Faulting application path: C:\Program Files (x86)\Xibo Player\XiboClient.exe
Faulting module path: C:\Windows\SysWOW64\mshtml.dll
Report Id: 2e0efa59-22a1-11e6-97e8-d02788d19ba7
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-25T17:50:34.000000000Z" />
<EventRecordID>2470</EventRecordID>
<Channel>Application</Channel>
<Computer>Xibo1</Computer>
<Security />
</System>
<EventData>
<Data>XiboClient.exe</Data>
<Data>2.0.0.0</Data>
<Data>570cdd87</Data>
<Data>mshtml.dll</Data>
<Data>11.0.9600.18315</Data>
<Data>571af57d</Data>
<Data>c0000005</Data>
<Data>00fd1e99</Data>
<Data>770</Data>
<Data>01d1b6ad23420ef9</Data>
<Data>C:\Program Files (x86)\Xibo Player\XiboClient.exe</Data>
<Data>C:\Windows\SysWOW64\mshtml.dll</Data>
<Data>2e0efa59-22a1-11e6-97e8-d02788d19ba7</Data>
</EventData>
</Event>
The affected machine is a NetTop, running the following:
Win 7 64 bit
AMD E-350 Processor 1.60 GHz
4 GB RAM
I have the following programs installed on this machine (as seen from the Programs and Features section of the Control Panel):
- Atheros Driver Installation Program
- Intel® PROSet/Wireless WiFi Software
- Mircosoft .NET Framework 4.5.2 ***
- Mozilla Firefod 46.0.1 (x86 en-US)
- Mozilla Maintenance Service
- Realtek Ethernet Controller Driver
- UltraVnc
- Xibo Player
The only program running on this computer is Xibo Player, so there shouldn’t be any problem with interference from other programs.
With regard to the .NET Framework version, I had version 4.6 installed, but the continuing problems led me to try version 4.0, which did not resolve anything, then version 4.5, which also has not resolved anything. I have attempted to gather information from the logs for the player, but they aren’t telling me much:
<trace date="2016-05-25 13:49:57" category="Audit"><logdate>5/25/2016 1:49:57 PM</logdate><thread>ScheduleAgentThread</thread><method>ScheduleManager - GetScheduleXmlString</method><message>Getting the Schedule XML</message>
</trace>
<trace date="2016-05-25 13:49:58" category="Info"><logdate>5/25/2016 1:49:58 PM</logdate><thread>RegisterAgentThread</thread><method>RegisterAgent - Run</method><message>Thread Woken and Lock Obtained</message>
</trace>
<trace date="2016-05-25 13:49:58" category="Audit"><logdate>5/25/2016 1:49:58 PM</logdate><thread>LogAgent</thread><method>RegisterAgent - Run</method><message>Thread Woken and Lock Obtained</message>
</trace>
<trace date="2016-05-25 13:50:04" category="Audit"><logdate>5/25/2016 1:50:04 PM</logdate><thread>ScheduleManagerThread</thread><method>ScheduleManager - Run</method><message>Schedule Timer Ticked</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Media - SignalElapsedEvent</method><message>Media Complete</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Region - DurationElapsedEvent</method><message>Media Elapsed: http%3A%2F%2Fwww.accuweather.com%2Fen%2Fus%2Falbany-ny%2F12210%2Fhourly-weather-forecast%2F329673</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Region - SetNextMediaNode</method><message>New media detected image</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Region - CreateNextMediaNode</method><message>Creating new media: image, 20</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Region - StartMedia</method><message>Starting media</message>
</trace>
<trace date="2016-05-25 13:50:08" category="Audit"><logdate>5/25/2016 1:50:08 PM</logdate><thread>UI Thread</thread><method>Region - Stop Media</method><message>Stopping media</message>
</trace>
<trace date="2016-05-25 13:50:11" category="Audit"><logdate>5/25/2016 1:50:11 PM</logdate><thread>UI Thread</thread><method>Media - SignalElapsedEvent</method><message>Media Complete</message>
</trace>
When I attempted to check the logs on the CMS, I could only see the following, which is from ~30 minutes prior:
156869 2016-05-25 13:19:54 Client [ScheduleManagerThread] ScheduleManager - Run Schedule Timer Ticked
156868 2016-05-25 13:19:44 Client [ScheduleManagerThread] ScheduleManager - Run Schedule Timer Ticked
156867 2016-05-25 13:19:36 Client [UI Thread] Region - SetNextMediaNode New media detected text
156866 2016-05-25 13:19:36 Client [UI Thread] MainForm - DurationElapsedEvent Region Elapsed
156865 2016-05-25 13:19:36 Client [UI Thread] Region - SetNextMediaNode Media Expired:(524,44,556,756,text,) . Reached the end of the sequence. Starting from the beginning.
I checked through the forum, and it seems that I need to be using IE 11, so I checked, and that is, indeed, the version I have. I found a post (Enabling HTML5 in the Windows .net Player) that seemed to indicate a need to make changes to the registry, so I took that step, as well, but that hasn’t fixed anything, either.
I am truly bewildered as to what may be happening, and I’m hoping that someone can point me in the right direction.
Thank you!
Chris