I have installed CMS (Docker) 1.8.3 with SSL signed (not self signed)
Both Android and Windows client are able to communicate with the server…
however there are many probes downloading the layouts and content.
i read in many places that i need to set SENDFILE_MODE to Off.
however this settings is missing from the CMS settings → General as stated in this topic:
i also noticed a test environment with 1.8.2 also missing this settings…
any ideas? can i change this settings without the Web interface?
My Windows_debug player - shows the layout partially, mmissing some text zones there…
the player is in sleep mode and not fetching them any more…
FileAgent_resource_Id_17|02/01/2018 17:04:54|Error|FileAgent - Run|Exception in Run: Unable to get the media resource
UI Thread|02/01/2018 17:03:36|Error|MainForm - PrepareLayout|Unable to set background: C:\Users\user\Documents\Xibo Library\26.png
UI Thread|02/01/2018 17:04:16|Error|MainForm - PrepareLayout|Unable to set background: C:\Users\user\Documents\Xibo Library\26.png
FileAgent_resource_Id_17|02/01/2018 17:06:22|Error|FileAgent - Run|Exception in Run: Unable to get the media resource
Hm, actually most items seems to be downloaded ie 100% next to them.
the resource 17.htm is not downloaded though, what do you have on this layout?
also it seems you have a .png image set as a background, on Windows players you will want to use .jpg as layout background image, it will not show it correctly with other formats.
Do you have any overlapping regions or empty regions on your layout?
the downloading also doesnt not work correctly on Android… although i dont have good way to extract information from it… as its an embedded android…
that’s why i’m using windows…
when connecting the same Windows Player to different 1.8.2 CMS, with the exact same layout i have exported from it it works fine.
trying now different layouts created on this CMS rather than imported…
Setting SENDFILE_MODE off is almost certainly not what you want.
How is your reverse proxy configured? It’s much more likely that it’s not passing through either the Host header, or the X-Forwarded-Proto header, and that is causing download issues.
You probably want to set SENDFILE_MODE back as it was originally, and then in your Apache configuration set
RequestHeader set X-Forwarded-Proto "https"
In there too, near the ProxyPreserveHost line - above or below is fine.
Once you’ve changed that, restart Apache. Back in the CMS, go to your Modules page and click on “Verify All”. Then finally edit your Display record in the CMS, and save making no changes.
Then restart your Player and see if the files download.
So I think SENDFILE_MODE has nothing to do with your error.
You need to look in the CMS logs and see why it’s saying resource 20.html can’t be downloaded. It could be something like a mis-configured Ticker that’s returning no results for example. Or you might have missed entering API details for one or more services in the Module configuration section.
Start with a simple layout, with one region, with an image in it. Does that show correctly? If so, build up to the layout you have now and see where it stops working.
thanks, so indeed now default layout seems to work fine, inlcuding other “simple” layouts - so the RequestHeader line did something afterall…
so it seems i have problems with tickers (RSS), once removing it, the layout download sucessfully.
i also noticed that the ticker doesnt appear in the layout preview and preview in-place of the window either.
i guess these are related…
14341 6fd0aa6 2018-01-03 07:17 WEB GET ERROR /playlist/widget/resource/13/20 Unable to get feed: Operation timeout
14340 81583cd 2018-01-03 07:17 WEB GET ERROR /playlist/widget/resource/13/20 Request failed for dataSet id=0. Widget=20. Due to No Records Found
Here is some debug from the CMS: CMS_Log.pdf (123.7 KB)