Problem with Default Layout to display

1

I leave a default layout selected in the player’s general tab, but it always deletes that selection automatically. This is bad because the player is on the black screen and I always have to keep returning to that selection. Does anyone know why this occurs?

2

Hi, just so I am clear are you saying that on selecting a Default Layout for a Display and Saving, if you then click to Edit that Display the Default Layout entry is then empty?

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What CMS version are you using as everything seems to be working as expected in my CMS (2.3.9)?

3

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I always leave this layout already selected, it’s the one that needs to stay 100% of the time, but I don’t know what happens that this field is sometimes blank, it removes the selection I made. the correct thing is to always keep the layout that I selected, but it takes it off without me changing anything. sorry if i wasn’t clear, but this is what happens and shouldn’t.

4

Could you possibly replicate this on a Cloud Trial? We can take a closer look if it happens there.

Thank you

5

I FOUND THE SOLUTION TO THIS PROBLEM. WAS JUST DISABLING THIS OPTION IN: PLAYERS> CONFIG PLAYERS> ANDROID> GENERAL> Expiring modified Layouts? >>>>>
Expiring modified Layouts?
Expired modified Layouts immediately. This function will interrupt the display as soon as the Player receives the information from the CMS. Significantly increases Network Traffic.
THANKS!

6

Hi natopx,

I was wondering if you can provide more information about this issue and your setup? I would like to replicate your issue and report it to the developers if a fix is required.

Please can you provide the following information:

  • What version is your CMS?
  • What method of installation did you use, custom or Docker?
  • What operating system is your CMS installed onto?
  • If you switch expire modified layouts back on, does the issue return?
  • You mentioned in one of your messages I don’t know what happens that this field is sometimes blank, it removes the selection I made. How long after selecting that default layout would you see it disappear again?
  • Can you confirm if the machine running your Xibo CMS is being switched off or any other changes made during the period when the default layout setting disappears?
  • Have you seen anything else disappear, for example layouts, media, scheduled events?

My apologies for so many questions, so far I haven’t been able to replicate your issue and would like to understand what is causing the issue and how it seems to relate to the expire modified layouts setting.

Many Thanks.