Problem with a display

[kfpelletier]

Hi,

I am currently testing out Xibo and am having some issues with one particular display. My setup is as follows:

Xibo Server 1.8.1 in a Datacenter with 100mbps Uplink running on Debian
Xibo Client1 1.8.1 in Location 1 with 100mbps Uplink running on Windows 7
Xibo Client2 1.8.2 in Location 2 with 30mbps Uplink running on Windows 10

Xibo Server is serving the same template to both clients. However, Client2 (Location 2) is having issues with display. More specifically, some sections of the display periodically disappear, and can take several minutes to reappear again. These sections are the bottom RSS Feed (will sometimes mention “Can’t reach this page”) and the Weather/time section on the right hand side; the Weather section is the one disappearing most often (at least a few times every hour). Client1 (Location 1) never has any problems, even while Client 2 experiences issues.

I have tried finding logs on the server that may point me in the right direction toward solving this issue but found nothing. I also turned on Debugging and Auditing on the server’s GUI but non of the information collected from these options are helpful in identifying the root cause of the issue.

Has anyone ever experienced this type of behavior before? Can anyone point me in the right direction for a resolution ? Any help would be greatly appreciated.

Thank you very much for your time.

[kfpelletier]

This is what display should look like (and always works on Client1):

[kfpelletier]

This is the type of bug we are noticing on Client2 (sections disappearing):

[alex]

As a first step, I’d recommend upgrading everything to 1.8.2 - there were alot of subtle issues resolved in that release which may explain this.

Failing that, a full audit log from the Player is what is needed. You don’t need the CMS in audit mode for that.

How to get a Windows Player log for advanced debugging

Recommendations Under normal circumstances the CMS collects enough logging information from Players to diagnose simple problems. However, there are cases where this information is not sufficient and advanced logging will need to be enabled. We strongly suggest creating a new display profile for debugging purposes, as you do not want all of your displays to start creating log files. To do this navigate to the Display Settings page under the Displays section of the CMS and click Add Profile. Gi…

[kfpelletier]

Hi,

I have upgraded the server to 1.8.2, which means that the server and the problematic client are both running the latest stable version. However, I am encountering the same problem. I have turned on Audit Logging on the Display Profile as per your suggestion. Unfortunately, the log file does not contain anything particularly pertinent information to me for debugging purposes. If you could again point me in a good direction, it would be greatly appreciated; I will attach the log files to this post.

Again, thank you very much for your time.

FILE 1:
2017-07-12 09:43:00UI ThreadRegion - CreateNextMediaNodeCreating new media: image, 25

2017-07-12 09:43:00UI ThreadRegion - StartMediaStarting media

2017-07-12 09:43:00UI ThreadRegion - SetNextMediaNodeNew media detected text

2017-07-12 09:43:00UI ThreadRegion - CreateNextMediaNodeCreating new media: text, 9

2017-07-12 09:43:00UI ThreadRegion - StartMediaStarting media

2017-07-12 09:43:00UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:43:00UI ThreadRegion - CreateNextMediaNodeCreating new media: clock, 41

2017-07-12 09:43:00UI ThreadRegion - StartMediaStarting media

2017-07-12 09:43:01UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:43:01UI ThreadRegion - DurationElapsedEventMedia Elapsed: 45.jpg

2017-07-12 09:43:01UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,228,0,1576,image,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:43:01UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:43:01UI ThreadRegion - SetNextMediaNodeNew media detected image

2017-07-12 09:43:01UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:43:01UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:43:01UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,107,226,1576,clock,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:43:01UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:43:01UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:43:04XmrSubscriberXmrSubscriber - RunUnable to Subscribe: Empty XMR Network Address

2017-07-12 09:43:06RegisterAgentThreadRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:43:07RequiredFilesAgentThreadScheduleAgent - RunThread Woken and Lock Obtained

2017-07-12 09:43:07RequiredFilesAgentThreadScheduleManager - GetScheduleXmlStringGetting the Schedule XML

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:07RequiredFilesAgentThreadRequiredFiles - ReportInventoryReporting Inventory

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:07ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:10LogAgentRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:43:17ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:17ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:17ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:27ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:27ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:27ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:37ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:37ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:37ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:47ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:47ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:47ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:52UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:43:52UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:43:52UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,107,226,1576,clock,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:43:52UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:43:52UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:43:57ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:43:57ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:57ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:43:58UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:43:58UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:43:58UI ThreadRegion - SetNextMediaNodeMedia Expired:(1399,860,45,62,text,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:43:58UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:43:58UI ThreadRegion - SetNextMediaNodeNew media detected text

2017-07-12 09:43:59UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:43:59UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:43:59UI ThreadRegion - SetNextMediaNodeMedia Expired:(369,612,332,1562,forecastio,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:43:59UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:43:59UI ThreadRegion - SetNextMediaNodeNew media detected forecastio

2017-07-12 09:43:59UI ThreadRegion - CreateNextMediaNodeCreating new media: forecastio, 7

2017-07-12 09:43:59UI ThreadRegion - StartMediaStarting media

2017-07-12 09:43:59UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:04XmrSubscriberXmrSubscriber - RunUnable to Subscribe: Empty XMR Network Address

2017-07-12 09:44:06RegisterAgentThreadRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:44:07RequiredFilesAgentThreadScheduleAgent - RunThread Woken and Lock Obtained

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:08RequiredFilesAgentThreadScheduleManager - GetScheduleXmlStringGetting the Schedule XML

2017-07-12 09:44:08RequiredFilesAgentThreadRequiredFiles - ReportInventoryReporting Inventory

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:12LogAgentRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:44:18ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:44:18ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:18ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:22UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:44:22UI ThreadRegion - DurationElapsedEventMedia Elapsed: http%3A%2F%2Fwww.lapresse.ca%2Frss%2F225.xml

2017-07-12 09:44:22UI ThreadRegion - SetNextMediaNodeMedia Expired:(1892,129,946,28,ticker,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:44:22UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:44:22UI ThreadMainForm - DurationElapsedEventAll Regions have expired. Raising a Next layout event.

2017-07-12 09:44:22UI ThreadMainForm - ScheduleChangeEventSchedule Changing to C:\Users\connextek\Documents\Xibo Library\3.xlf

2017-07-12 09:44:22UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:22UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 7

2017-07-12 09:44:22UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:44:22UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:22UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 8

2017-07-12 09:44:22UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:44:22UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:22UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 9

2017-07-12 09:44:22UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:22UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 10

2017-07-12 09:44:22UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:44:22UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:44:22UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 23

2017-07-12 09:44:22UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:44:23UI ThreadRegion - SetNextMediaNodeNew media detected ticker

2017-07-12 09:44:23UI ThreadRegion - CreateNextMediaNodeCreating new media: ticker, 6

2017-07-12 09:44:23UI ThreadRegion - StartMediaStarting media

FILE 2:
2017-07-12 09:44:23UI ThreadRegion - SetNextMediaNodeNew media detected forecastio

2017-07-12 09:44:23UI ThreadRegion - CreateNextMediaNodeCreating new media: forecastio, 7

2017-07-12 09:44:23UI ThreadRegion - StartMediaStarting media

2017-07-12 09:44:23UI ThreadRegion - SetNextMediaNodeNew media detected image

2017-07-12 09:44:23UI ThreadRegion - CreateNextMediaNodeCreating new media: image, 25

2017-07-12 09:44:23UI ThreadRegion - StartMediaStarting media

2017-07-12 09:44:23UI ThreadRegion - SetNextMediaNodeNew media detected text

2017-07-12 09:44:23UI ThreadRegion - CreateNextMediaNodeCreating new media: text, 9

2017-07-12 09:44:23UI ThreadRegion - StartMediaStarting media

2017-07-12 09:44:23UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:44:23UI ThreadRegion - CreateNextMediaNodeCreating new media: clock, 41

2017-07-12 09:44:23UI ThreadRegion - StartMediaStarting media

2017-07-12 09:44:24UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:44:24UI ThreadRegion - DurationElapsedEventMedia Elapsed: 45.jpg

2017-07-12 09:44:24UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,228,0,1576,image,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:44:24UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:44:24UI ThreadRegion - SetNextMediaNodeNew media detected image

2017-07-12 09:44:24UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:44:24UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:44:24UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,107,226,1576,clock,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:44:24UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:44:24UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:44:28ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:44:28ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:28ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:44:34RegisterAgentThreadRegisterAgent - RunThread Stopped

2017-07-12 09:44:34RequiredFilesAgentThreadRequiredFilesAgent - RunThread Stopped

2017-07-12 09:44:34ScheduleManagerThreadScheduleManager - RunThread Stopped

2017-07-12 09:44:34LibraryAgentLibraryAgent - RunThread Stopped

2017-07-12 09:44:34LogAgentLogAgent - RunThread Stopped

2017-07-12 09:44:34XmrSubscriberXmrSubscriber - RunSubscriber Stopped

2017-07-12 09:44:34EmbeddedServerEmbeddedServer - RunServer Stopped

[kfpelletier]

Here is another log (I think I made a mistake with the first one; it doesn’t seem to contain Audit):

2017-07-12 09:57:58ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:08ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:08ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:18ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:18ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:18ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:28ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:28ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:28ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:34UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:58:34UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeMedia Expired:(369,612,332,1562,forecastio,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:58:34UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:58:34UI ThreadMainForm - DurationElapsedEventAll Regions have expired. Raising a Next layout event.

2017-07-12 09:58:34UI ThreadMainForm - ScheduleChangeEventSchedule Changing to C:\Users\connextek\Documents\Xibo Library\3.xlf

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 7

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 8

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 9

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 10

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 23

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeNew media detected ticker

2017-07-12 09:58:34UI ThreadRegion - CreateNextMediaNodeCreating new media: ticker, 6

2017-07-12 09:58:34UI ThreadRegion - StartMediaStarting media

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeNew media detected forecastio

2017-07-12 09:58:34UI ThreadRegion - CreateNextMediaNodeCreating new media: forecastio, 7

2017-07-12 09:58:34UI ThreadRegion - StartMediaStarting media

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeNew media detected image

2017-07-12 09:58:34UI ThreadRegion - CreateNextMediaNodeCreating new media: image, 25

2017-07-12 09:58:34UI ThreadRegion - StartMediaStarting media

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeNew media detected text

2017-07-12 09:58:34UI ThreadRegion - CreateNextMediaNodeCreating new media: text, 9

2017-07-12 09:58:34UI ThreadRegion - StartMediaStarting media

2017-07-12 09:58:34UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:58:34UI ThreadRegion - CreateNextMediaNodeCreating new media: clock, 41

2017-07-12 09:58:34UI ThreadRegion - StartMediaStarting media

2017-07-12 09:58:35UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:58:35UI ThreadRegion - DurationElapsedEventMedia Elapsed: 45.jpg

2017-07-12 09:58:35UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,228,0,1576,image,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:58:35UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:58:35UI ThreadRegion - SetNextMediaNodeNew media detected image

2017-07-12 09:58:35UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:58:35UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:58:35UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,107,226,1576,clock,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:58:35UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:58:35UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:58:36XmrSubscriberXmrSubscriber - RunUnable to Subscribe: Empty XMR Network Address

2017-07-12 09:58:37LogAgentRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:58:38RegisterAgentThreadRegisterAgent - RunThread Woken and Lock Obtained

2017-07-12 09:58:38RequiredFilesAgentThreadScheduleAgent - RunThread Woken and Lock Obtained

2017-07-12 09:58:38ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:38ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:38ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:38RequiredFilesAgentThreadScheduleManager - GetScheduleXmlStringGetting the Schedule XML

2017-07-12 09:58:39RequiredFilesAgentThreadRequiredFiles - ReportInventoryReporting Inventory

2017-07-12 09:58:39ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:39ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:39ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:49ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:49ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:49ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:59ScheduleManagerThreadScheduleManager - RunSchedule Timer Ticked

2017-07-12 09:58:59ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in Current Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:59ScheduleManagerThreadScheduleManager - IsNewScheduleAvailableLayouts in New Schedule: [3] From 2017-04-20 00:00:00 to 2017-12-31 00:00:00 with priority 0. 1 dependents.

2017-07-12 09:58:59UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:58:59UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:58:59UI ThreadRegion - SetNextMediaNodeMedia Expired:(343,107,226,1576,clock,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:58:59UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:58:59UI ThreadRegion - SetNextMediaNodeNew media detected clock

2017-07-12 09:59:05UI ThreadMedia - SignalElapsedEventMedia Complete

2017-07-12 09:59:05UI ThreadRegion - DurationElapsedEventMedia Elapsed:

2017-07-12 09:59:05UI ThreadRegion - SetNextMediaNodeMedia Expired:(1399,860,45,62,text,) . Reached the end of the sequence. Starting from the beginning.

2017-07-12 09:59:05UI ThreadMainForm - DurationElapsedEventRegion Elapsed

2017-07-12 09:59:05UI ThreadRegion - SetNextMediaNodeNew media detected text

2017-07-12 09:59:08RegisterAgentThreadRegisterAgent - RunThread Stopped

2017-07-12 09:59:08RequiredFilesAgentThreadRequiredFilesAgent - RunThread Stopped

2017-07-12 09:59:08ScheduleManagerThreadScheduleManager - RunThread Stopped

2017-07-12 09:59:08LibraryAgentLibraryAgent - RunThread Stopped

2017-07-12 09:59:08LogAgentLogAgent - RunThread Stopped

2017-07-12 09:59:08XmrSubscriberXmrSubscriber - RunSubscriber Stopped

2017-07-12 09:59:08EmbeddedServerEmbeddedServer - RunServer Stopped

[kfpelletier]

This seems like a recurring error:

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 9

2017-07-12 09:58:34UI ThreadRegion - Stop MediaStopping media

2017-07-12 09:58:34UI ThreadMainForm - DestoryLayoutCalling Dispose on Region 10

2017-07-12 09:58:34UI ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

[alex]

@kfpelletier

ThreadIeWebMedia - DisposeCannot dispose of web browser. E = Cannot access a disposed object.
Object name: ‘WebBrowser’.

Sorry for the delay in responding. Generally, those kinds of errors are lower level than Xibo. So I would be looking to check the machine is fully updated via Windows Update (including the optional updates), and that the graphics drivers installed are the latest available for your graphics chip from the chip manufacturer (ie Intel or nVidia). Both those things have significant impact in that area.

Next thing I would check is that the registry entries for the web browser control were correctly added by the installer. Details of those are here:

Enabling HTML5 in the Windows .net Player

This information is applicable to versions earlier than 1.7.8 Since version 1.7.8, the installer makes this change for you as part of the installation process. It assumes Internet Explorer 11 is installed, but will gracefully degrade if that isn’t the case. These notes are left here should you wish to set a specific version of Internet Explorer to use manually. The Windows .net client uses the .net Browser control - which defaults to using the installed version of Internet Explorer in IE7 stan…

Feature/Bugfix inside: Activating GPU accelleration for Xibo for Windows Player / Solution for Slow Stuttering Marquee Ticker & Effects

Hi Dan, Thank you very much! As XiboClient.exe is a 32 Bit application it is actually the other way around in this particular case: 64 bit windows users: [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_GPU_RENDERING] "XiboClient.exe"=dword:00000001 32 bit windows users: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_GPU_RENDERING] "XiboClient.exe"=dword:00000001 Agreed, more tests would be useful. …

Assuming they haven’t been, then add them. If they have been, try disabling hardware acceleration and see if that makes any difference in this case.