How to get a Windows Player log for advanced debugging


Under normal circumstances the CMS collects enough logging information from Players to diagnose simple problems. However, there are cases where this information is not sufficient and advanced logging will need to be enabled.

We strongly suggest creating a new display profile for debugging purposes, as you do not want all of your displays to start creating log files. To do this navigate to the Display Settings page under the Displays section of the CMS and click Add Profile. Give it a name and make sure it has a Windows ‘Type’ and is NOT a default profile.

After your log file has been created, please remember to change the display profile back to the usual one, so it stops generating logs when it’s not necessary.

How to create a Xibo for Windows log

From the Display Settings page use the row menu to Edit the newly created Display Profile and click on the Troubleshooting tab.
Use the drop down menu for Log Level and select Audit.
Complete the Log file path name field to specify the fully qualified path as to where your Player should create the log file’

For example, if you wish to create this in the player’s local library folder you can put the following path - C:\Users\USERNAME\Documents\Xibo Library

Please remember to change the USERNAME to your actual user name in the system.

It does not necessarily have to be saved in the Library folder this is just an example.

Assign the newly created display profile to your device and restart your player

After restarting the Player, wait for the issue to reoccur. Stop the player and navigate to the folder you configured in the Display Settings Profile.
The log file will be available for you to copy/view.

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