New 3.0.3 install - Can't Edit Schedule "Unexpected Error, please contact support."

To be completed by the original poster:

CMS Version

3.0.3

Player Type

Windows

Player Version

Include the full version, including the revision number.

Issue

Brand new 3.0.3 install. When attempting to select a schedule in the “Schedule” calendar (clicking on the created schedule in the calendar). I receive an error pop up:

“Application Message:Unexpected Error, please contact support.”

Any idea of what I may be doing wrong?

When running logs I receive the below logs:

|logId|runNo|logDate|channel|page|function|message|display.display|type|
|—|—|—|—|—|—|—|—|—|
|693|b6a6054|10/5/2021 21:09|WEB|/browserconfig.xml|GET|Not found.||ERROR|
|694|e8b4b7a|10/5/2021 21:43|WEB|/favicon.ico|GET|Not found.||ERROR|
|695|27c673d|10/5/2021 21:44|WEB|/%22|GET|Not found.||ERROR|
|696|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Loading 1. All Objects = 0||DEBUG|
|697|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|698|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|CMS font CSS returned from Cache.||DEBUG|
|699|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|UserOption navigationMenuPosition not found||DEBUG|
|700|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Returning the default value: ‘vertical’||DEBUG|
|701|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|UserOption hideNavigation not found||DEBUG|
|702|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Returning the default value: ‘0’||DEBUG|
|703|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|UserOption navigationMenuPosition not found||DEBUG|
|704|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Returning the default value: ‘vertical’||DEBUG|
|705|2a79411|10/5/2021 20:47|WEB|/schedule/view|GET|Request stats: {
“default”: {
“select”: 6
},
“log”: {
“insert”: 9
},
“length”: 0.1934061050415039,
“memoryUsage”: 16011984,
“peakMemoryUsage”: 16332520
}.||INFO|
|706|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|Loading 1. All Objects = 0||DEBUG|
|707|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|708|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|CMS font CSS returned from Cache.||DEBUG|
|709|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|710|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|CMS font CSS returned from Cache.||DEBUG|
|711|b44fbe1|10/5/2021 20:47|WEB|/library/fontcss|GET|Request stats: {
“default”: {
“select”: 6
},
“log”: {
“insert”: 5
},
“length”: 0.14733481407165527,
“memoryUsage”: 14660248,
“peakMemoryUsage”: 14925360
}.||INFO|
|712|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Loading 1. All Objects = 0||DEBUG|
|713|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|714|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|CMS font CSS returned from Cache.||DEBUG|
|715|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|716|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|EventId 1 as events: [{“fromDt”:0,“toDt”:2147483647}]||DEBUG|
|717|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|718|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Parsing event dates from 0 and 2147483647||DEBUG|
|719|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Start date is Wed, 31 Dec 1969 18:00:00 -0600 1969-12-31 18:00:00||DEBUG|
|720|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|End date is Mon, 18 Jan 2038 21:14:07 -0600 2038-01-18 21:14:07||DEBUG|
|721|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|722|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|EventId 2 as events: [{“fromDt”:0,“toDt”:2147483647}]||DEBUG|
|723|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|724|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Parsing event dates from 0 and 2147483647||DEBUG|
|725|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Start date is Wed, 31 Dec 1969 18:00:00 -0600 1969-12-31 18:00:00||DEBUG|
|726|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|End date is Mon, 18 Jan 2038 21:14:07 -0600 2038-01-18 21:14:07||DEBUG|
|727|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|728|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|The main event has a start and end date within the month, no need to pull it in from the prior month. [eventId:3]||DEBUG|
|729|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Request for schedule events on eventId 3 from: 1969-12-31 18:33:52 to: 1969-12-31 18:33:53 [eventId:3]||DEBUG|
|730|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|731|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|732|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Adding original event: 2021-10-05T20:50:00-05:00 - 2021-10-07T20:50:00-05:00||DEBUG|
|733|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Filtering Events: [
{
“fromDt”: “1633485000”,
“toDt”: “1633657800”
}
]. fromTimeStamp: 1633064400, toTimeStamp: 1635742800||DEBUG|
|734|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Filtered 1 to 1, events: [
{
“fromDt”: “1633485000”,
“toDt”: “1633657800”
}
]||DEBUG|
|735|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|EventId 3 as events: [{“fromDt”:“1633485000”,“toDt”:“1633657800”}]||DEBUG|
|736|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Checking permissions against the logged in user: ID: 1, Name: service, UserType: 1||DEBUG|
|737|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Parsing event dates from 1633485000 and 1633657800||DEBUG|
|738|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Start date is Tue, 05 Oct 2021 20:50:00 -0500 2021-10-05 20:50:00||DEBUG|
|739|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|End date is Thu, 07 Oct 2021 20:50:00 -0500 2021-10-07 20:50:00||DEBUG|
|740|32ce504|10/5/2021 20:47|WEB|/schedule/data/events|GET|Request stats: {
“default”: {
“select”: 14
},
“log”: {
“insert”: 28
},
“length”: 0.21579599380493164,
“memoryUsage”: 15162584,
“peakMemoryUsage”: 15374944
}.||INFO|
|741|b244339|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|Loading 1. All Objects = 0||DEBUG|
|742|b244339|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|743|b244339|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|CMS font CSS returned from Cache.||DEBUG|
|744|7475bef|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|Loading 1. All Objects = 0||DEBUG|
|745|7475bef|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|746|7475bef|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|CMS font CSS returned from Cache.||DEBUG|
|747|7b7c28d|10/5/2021 20:47|WEB|/schedule/form/edit/1|GET|Loading 1. All Objects = 0||DEBUG|
|748|7b7c28d|10/5/2021 20:47|WEB|/schedule/form/edit/1|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|749|7b7c28d|10/5/2021 20:47|WEB|/schedule/form/edit/1|GET|CMS font CSS returned from Cache.||DEBUG|
|750|08c6aab|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|Loading 1. All Objects = 0||DEBUG|
|751|08c6aab|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|752|08c6aab|10/5/2021 20:47|WEB|/schedule/form/edit/2|GET|CMS font CSS returned from Cache.||DEBUG|
|753|8a1d65f|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|Loading 1. All Objects = 0||DEBUG|
|754|8a1d65f|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|755|8a1d65f|10/5/2021 20:47|WEB|/schedule/form/edit/3|GET|CMS font CSS returned from Cache.||DEBUG|
|756|e3ef7d9|10/5/2021 20:47|WEB|/fault/collect|GET|Loading 1. All Objects = 0||DEBUG|
|757|e3ef7d9|10/5/2021 20:47|WEB|/fault/collect|GET|Install Fonts called with options: {“invalidateCache”:false}||DEBUG|
|758|e3ef7d9|10/5/2021 20:47|WEB|/fault/collect|GET|CMS font CSS returned from Cache.||DEBUG|

Logs _ Xibo Digital Signage.pdf (89.1 KB)
Uploading extended logs. Hoping that this will help in someone being able to troubleshoot.

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