Install new modules and verify error

[Shean_louise_Margall]

When I add a module it returns an error, also I cannot verify them.

[DanBW]

The issue may be related to the file system permissions on you library.

I would recommend checking that the permissions on your library directory and sub directories (for your server), are set to allow your web server to write to those locations.

If they are set correctly and allow write access, but the issue persists, please provide more information about your setup (operating system, CMS version, custom or docker install).

Many Thanks.

[Shean_louise_Margall]

Hi @DanBW,
Thanks for your thoughts and recommendation.
this is how the permission is set in our library.

777 permission / www-data:www-data ownership

[DanBW]

Thank you for the reply. I will need more information about your setup. Can you confirm the CMS version, your operating system and whether this is a custom or Docker setup?

Are you using the default library location?

Many Thanks.

[Shean_louise_Margall]

Hi DanBW,
My workmate sent a ticket with more information about the issue.
please see this attached link.

Verify Modules Error

Hi There, I try to verify all my modules and try to reinstall it back to my cms library because some of the modules are not on my cms library as you can see on the image below, but I encounter an error please see on the 2nd image. [19%20PM] – [42%20PM] When I check on my logs, it prompts me with this error… [37%20PM] It seems I don’t have a problem on my directory permission… My web directory is set to www-data and have 775 permission. Also I try to find the file that is trying to cop…

Thanks

[DanBW]

Thank you for your reply, I have replied to the post your colleague has created. I will continue support on the other post from now on.

Many Thanks.