Gateway Timeout

I’ve been trying to upload video files over the last few working days and it reaches 100% uploaded but then after some time I get an error that says "Gateway Timeout"and then the video doesn’t get added to the library.

This is quite frustrating as the videos take a while to upload due to the size of them (around 1.5gb) and then once it’s done it’s not actually done.

Could you please create a support ticket with Spring Signage regarding this issue -

It would be good if you could attach a screenshot of the errors you see to the ticket as well.

Sure, no problem! Thank you :slight_smile:

Increase PHP memory limit in php.ini: (default 128M)

memory_limit = 512M

Large files will require a bit more to handle final processing.