All of a sudden my client stopped updating.
Only playing what is cached.
I’ve updated to v1.7 v53
Tried removing the Video region thinking that might have been the issue but no go.
Only two regions are Clock and RSS.
I’ve checked New clients not updating date/time are correct. I’ve rebooted the device still only playing what’s cached.
I’ve removed the display and re-added it, still nothing.
Any ideas?
Thanks
John
What is shown on the client status screen? Please post a screenshot. If you’d rather not in a public forum, please open a case with Spring Signage directly.
See the Required Files section. The client isn’t updating because the CMS Display Profile for that client is set so that the client only updates between certain times. You need to adjust that so that it can connect all the time and then restart the client.
There is a bug in 1.7.2 if you set the start and finish times to identical values. See:
Perfect, ya now that you say that it happened when I created a default layout after upgrading to v1.7.2.
Works perfectly now after setting the Start Time to 00:00 and End Time to 23:50
Thanks
Great. Glad you got it working.
Alex
I have various Xibo clients all on 1.7.2 running Windows 8.1. After updating the software from 1.7.1 to 1.7.2 I noticed that my RSS feeds stopped updating. After trying steps to get them to update I ended up assigning the players the default layout from Xibo rebooting the players and then reassigning them my current layout with successful results.
How can I ensure my current layouts will update?
Check the info screen. I expect you’ve created a Display Profile in the CMS which is preventing the Player from connecting to the CMS except for a very small window over midnight. If you fill either apply the patch mentioned above or set a wider window you will be OK
I have no Display Profile set. The only thing that is set with a schedule are my Campaigns which I have starting in 2015 00:00 and ending in 2020 00:00.
Please post a screenshot of the client status screen. It’s also vital that the date/time/timezone are correct on your device.
Can I send it via e-mail?
If you’d prefer not to post it in public then you can open a service desk case with Spring Signage directly - assuming this is an Android client.
My apologies, as I mentioned above these are Win 8.1 machines.
Oh right. It’s just the thread is about Android devices (and is in the Android room)!
Can you post a screenshot then showing the top right of the client information screen? It shouldn’t have anything sensitive on it but shows the Required Files status
I am a new user and as such not allowed to post images yet…
When I press “I” on the keyboard to bring up the current status I am getting few different error messages.
Here is an example of what I get:
It’s above that box what I need to see. It looks like you can upload images just fine!
It’s at the top right of the information screen. Labelled “Required Files Status:”
Please provide a screenshot of that, or exactly what it says
So it’s having problems downloading 2 files. Can you scroll down the Required Files list and see which ones aren’t at 100%?
It’s hard to say without having access to the CMS, but those are very likely 2 RSS feeds.
Check on the CMS that all your RSS feed URLs are valid, and that if any of them are accessed over SSL (ie start https://) that you’ve configured PHP to support that properly following the FAQ here:
