1.7 R59 - Cannot Display Video Errors for a While

[cslaughter]

We have a strange issue that screens randomly start giving messages like below for a few hours and then go back to normal.

When it happens nothing has been changed. When it stops, nothing has been changed. The screens all play either 1 of 2 sets of videos and images. There is only 1 layout scheduled to play over and over. The screens stay on 24/7 and auto reboot at 2AM but that doesn’t seem to be when it normally starts or stops.

Are the errors related to the system not being able to play the files due to codecs? If so, why would it come and go? We checked for heat issues, but that doesn’t seem likely either.

124166	2016-04-23 18:17:35	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124165	2016-04-23 18:17:35	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124164	2016-04-23 18:16:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124163	2016-04-23 18:15:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124162	2016-04-23 18:13:50	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124161	2016-04-23 18:12:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124160	2016-04-23 18:12:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124159	2016-04-23 18:11:09	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124158	2016-04-23 18:10:00	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124157	2016-04-23 18:08:50	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124156	2016-04-23 18:07:09	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124155	2016-04-23 18:07:09	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124154	2016-04-23 18:06:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124153	2016-04-23 18:04:44	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124152	2016-04-23 18:03:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124151	2016-04-23 18:02:00	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124150	2016-04-23 18:02:00	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124149	2016-04-23 18:00:50	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124148	2016-04-23 17:59:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124147	2016-04-23 17:58:03	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124132	2016-04-23 17:56:22	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124131	2016-04-23 17:56:22	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124130	2016-04-23 17:55:02	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=100. Extra=0.
124129	2016-04-23 17:55:02	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124128	2016-04-23 17:54:12	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=100. Extra=0.
124127	2016-04-23 17:54:12	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124117	2016-04-23 17:53:00	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124116	2016-04-23 17:51:30	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124115	2016-04-23 17:51:30	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124114	2016-04-23 17:50:27	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124113	2016-04-23 17:49:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124112	2016-04-23 17:48:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124111	2016-04-23 17:46:35	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124110	2016-04-23 17:46:35	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124109	2016-04-23 17:45:30	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124108	2016-04-23 17:44:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124107	2016-04-23 17:43:00	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124106	2016-04-23 17:41:19	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124105	2016-04-23 17:41:19	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124104	2016-04-23 17:40:14	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124103	2016-04-23 17:38:59	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124102	2016-04-23 17:37:34	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124086	2016-04-23 17:34:36	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124085	2016-04-23 17:33:07	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124084	2016-04-23 17:33:07	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124083	2016-04-23 17:31:55	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124082	2016-04-23 17:30:46	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124081	2016-04-23 17:29:31	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=100. Extra=0.
124080	2016-04-23 17:29:31	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124079	2016-04-23 17:25:46	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124078	2016-04-23 17:24:11	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124077	2016-04-23 17:24:11	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124076	2016-04-23 17:22:51	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124075	2016-04-23 17:21:36	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124065	2016-04-23 17:20:21	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124064	2016-04-23 17:18:45	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124063	2016-04-23 17:18:45	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124062	2016-04-23 17:17:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=100. Extra=0.
124061	2016-04-23 17:17:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124060	2016-04-23 17:16:29	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124059	2016-04-23 17:15:03	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124058	2016-04-23 17:13:28	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124057	2016-04-23 17:13:28	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124056	2016-04-23 17:12:13	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124055	2016-04-23 17:11:08	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124054	2016-04-23 17:09:58	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124034	2016-04-23 17:06:37	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124033	2016-04-23 17:06:37	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124032	2016-04-23 17:05:22	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124031	2016-04-23 17:04:07	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124030	2016-04-23 17:02:52	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124029	2016-04-23 17:01:12	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124028	2016-04-23 17:01:12	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124027	2016-04-23 17:00:12	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124026	2016-04-23 16:59:17	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124025	2016-04-23 16:57:47	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124024	2016-04-23 16:56:11	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124023	2016-04-23 16:56:11	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124022	2016-04-23 16:55:06	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124021	2016-04-23 16:53:37	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=100. Extra=0.
124020	2016-04-23 16:53:37	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124019	2016-04-23 16:52:30	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124018	2016-04-23 16:50:50	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124017	2016-04-23 16:50:50	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124005	2016-04-23 16:49:45	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
124004	2016-04-23 16:48:20	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
124003	2016-04-23 16:47:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
124002	2016-04-23 16:45:29	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
124001	2016-04-23 16:45:29	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
124000	2016-04-23 16:44:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=100. Extra=0.
123999	2016-04-23 16:44:25	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
123998	2016-04-23 16:43:29	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
123997	2016-04-23 16:42:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
123993	2016-04-23 16:40:36	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.
123992	2016-04-23 16:40:36	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
123991	2016-04-23 16:39:30	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/823.mp4. What=1. Extra=0.
123990	2016-04-23 16:38:15	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/119.mp4. What=1. Extra=0.
123989	2016-04-23 16:36:54	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/670.mp4. What=1. Extra=0.
123988	2016-04-23 16:35:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=1. Extra=0.
123987	2016-04-23 16:35:10	Client	VideoMedia	Cannot display video. Uri=file:///data/data/uk.org.xibo.client/files/868.mp4. What=100. Extra=0.

[Peter]

No, any codecs issues would give different errors and I would except that your device would be unable to play videos at all.

If I am reading android dev site correctly - MediaPlayer  |  Android Developers

@cslaughter

What=1. Extra=0.

“Unspecified media player error.”

We know that internal storage can cause this - when device can’t play videos from it - although that would be weird in your case since the device is able to display videos normally (most of the time)

@cslaughter

What=100. Extra=0

“Media server died. In this case, the application must release the MediaPlayer object and instantiate a new one.”

Perhaps @dan will have some ideas as of why this could be happening.

[cslaughter]

This is also a problem on R60. We updated to White label R60 and this problem happened right away. We need to get this fixed as our customers are getting a bit grumpy. I will also open a ticket with Spring Signage.

[Peter]

Yup I know, I replied to your ticket - once we will have some solid solution we shall share them here.

[cslaughter]

This error has returned after replacing a video file. Process was go to the Media library->Edit->Choose File.
Changed Name to the new file name.
Duration 10.
No tags.
Update this media in all layouts it is assigned to? Checked.
Delete the old version? Checked.
Replace background images? Un-Checked

Clicked Save

CMS 1.7 Clients White label R60

Will update when we can and see if problem persist

[Peter]

Perhaps player was still downloading it? Or was it already downloaded and still caused problems?

Please let us know if it will persist.

[cslaughter]

Player had already downloaded the content. The problem happened after we told the CMS to replace a media file with a new one. The new media does get downloaded and is shown for a while, then suddenly all videos, not sure if it is just that layout, have problem being found and shown.

Note upgraded CMS to 1.7.8. Don’t think it will matter but will look again to see if the problem is still happening.

[cslaughter]

Already downloaded. We updated to 1.8 CMS, will let you know if we see it still happening.

Colin Slaughter

UPDATE: Sorry not 1.8 but 1.7.8. Still same problem. @Peter, Looks like you reconnected to the CMS, we had a power outage for a while, but it is now back up.

[Peter]

Right, I’ll try to recreate this issue with our CMS if I won’t succeed then I’ll connect my device back to your CMS and I will ask you to try to break it

I shall let you know once I’m connected to your CMS.

Edit - it seems to be working fine on our 1.7.8 CMS and R61 player.

My DSDevice is connected to your CMS, you can try to recreate the same issue on it

[cslaughter]

@ebastiao_Benicio

Based on your post here, it sounds like you are having the same issue we have. Some of our screens will start throwing an error till they are restarted.

Do you find that the players can play the videos for a while?

[Peter]

@cslaughter Did you try to recreate the issue on my device?

I’m not looking at it all the time, but it seems to be fine, displaying various content.

Perhaps everything started working fine with my device connected like last time?

[cslaughter]

Tried a few times, and still nothing on yours. Must be device specific.