XMR errors despite everything setup correctly?

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1

Hi, We have recently upgraded from 1.7.8 to 1.8.9 on a manual web server.

We run approximately 45 Android clients and updated all to the latest 1.8 R106 client.

Also recently purchased 2 Windows based players to test Windows player (1.8.8) on them.

From what I can tell XMR is setup correctly and all clients had XMR registered successfully via Edit Display → Advanced → Reconfigure XMR.

config.json:

{
“listenOn”: “tcp://lo:50001”,
“pubOn”: [“tcp://10.251.33.207:9505”],
“debug”: false
}

Windows client can reach the XMR service on port 9505 successfully:

PS C:\Users\infoscreen-svc> TNC -ComputerName xibo -Port 9505

ComputerName : xibo
RemoteAddress : 10.251.33.207
RemotePort : 9505
InterfaceAlias : Ethernet
SourceAddress : 10.2.54.103
TcpTestSucceeded : True

Both the Android and Windows client come up with these same errors when trying a “Collect Now” command or other command.

Unable to Process Queue of Player actions due to 1 of 1 player actions failed

Player action connection failed. E = XMR connection failed. Error = Failed to connect the ZMQ: Protocol not supported

Troubleshooting files from the “Report Fault” page, as well as audit logs from the Windows client can be downloaded from the link below.

https://filesender.oist.jp/filesender/download.php?vid=364ce4dc-b3e3-fd89-eb7a-00004980ed6f

Any pointers are appreciated. Thank you

2

Assuming that the same private/public XMR addresses are configured in CMS Settings (which they seem to be, from your troubleshooting) and that XMR is running (you need to ruin it “manually” on non-docker installations) and that players can reach it, then we would expect that to work.

Your windows player did generate the private and public xmr address too.

Could you switch the XMR to debug (in config.json), restart it and see what’s logged when you run it please?

3

Yes, XMR is running otherwise that port would not have been open. I also confirmed with “netstat -tun”:

[root@xibo justin-kosinski]#netstat -tun
Active Internet connections (w/o servers)
Proto Recv-Q Send-Q Local Address Foreign Address State
tcp 0 0 10.251.33.207:9505 10.19.20.121:46462 ESTABLISHED
tcp 0 0 127.0.0.1:44504 127.0.0.1:50001 TIME_WAIT
tcp 0 28 10.251.33.207:22 10.9.21.24:59854 ESTABLISHED
tcp 0 0 127.0.0.1:44480 127.0.0.1:50001 TIME_WAIT
tcp 0 0 127.0.0.1:44526 127.0.0.1:50001 TIME_WAIT
tcp 0 0 127.0.0.1:44532 127.0.0.1:50001 TIME_WAIT
tcp 0 0 127.0.0.1:44540 127.0.0.1:50001 TIME_WAIT
tcp 0 0 10.251.33.207:9505 10.15.24.104:37177 ESTABLISHED
tcp 0 0 10.251.33.207:9505 10.3.213.2:59719 ESTABLISHED
tcp 0 0 127.0.0.1:44522 127.0.0.1:50001 TIME_WAIT
tcp 0 0 10.251.33.207:9505 10.19.20.117:46700 ESTABLISHED
tcp 0 0 10.251.33.207:9505 10.9.20.125:53364 ESTABLISHED
tcp 0 0 10.251.33.207:9505 10.15.24.111:34298 ESTABLISHED
tcp 0 0 10.251.33.207:9505 10.9.17.11:44825 ESTABLISHED
tcp 0 0 127.0.0.1:44524 127.0.0.1:50001 TIME_WAIT
tcp 0 0 127.0.0.1:44550 127.0.0.1:50001 TIME_WAIT
…

As per my last message I had

“listenOn”: “tcp://lo:50001”,

in config.json as it would not even start with

“listenOn”: “tcp://localhost:50001”,

In any case I thought I would try the “lo” version in the CMS but that just resulted in the error bellow when I tried a “Collect Now” command.

Player action refused by XMR (connected but XMR returned false).

Now switching back to the “localhost” and I saw no errors when I initiate “Collect Now”.

Very odd…

4

Does that work correctly now? ie no errors and XMR commands / actions are executed as expected?

5

Hi Peter,

Yes, XMR seems to be working correctly now.

Much thanks for your help with this.