Xiboclient memory use keeps increasing

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1

We are having some troubles with two xibo players / displays problems occured from the start;

We use two screens for two different layouts, both intel compusticks with windows 10. Xibo 1.8.9 runs offsite on a windows server 2016. The layouts contain;
display 1:

  • static logo
  • 60sec website, 10sec website

display 2:
static logo
8x 10sec website, 2x 10sec text

The problem we curently face is that on both screens the xiboclient.exe processes run out of memory and the proces eventualy stops working.

To troubleshoot the issue I curently have a nuc with 4gb ram running the same layout (one of the). When i start the client it uses ±100MB, afther a few hours this increases to 300+ and keeps climbing. I already tried several things (updates, drivers, sfc /scannow) non of them give me any result.

eventvwr shows lots of Windows Error Reporting 1001 events with:

Fault bucket , type 0
Event Name: StoreAgentScanForUpdatesFailure0
Response: Not available
Cab Id: 0

Problem signature:
P1: Update;
P2: 80072ee2
P3: 17763
P4: 379
P5: Windows.Desktop
_P6: _
_P7: _
_P8: _
_P9: _
_P10: _

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER531D.tmp.WERInternalMetadata.xml

These files may be available here:
_\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_Update;a6eb395631bf176a172480b06ec32615565_00000000_00180b18

_Analysis symbol: _
Rechecking for solution: 0
Report Id: f33c2be3-4dc9-40f7-aa8a-0420aeb360ba
Report Status: 528484
_Hashed bucket: _
Cab Guid: 0

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: XiboClient.exe
P2: 2.0.0.200
P3: 5c87ccba
P4: KERNELBASE.dll
P5: 10.0.17763.348
P6: 53015794
P7: 8007000e
P8: 0011c632
_P9: _
_P10: _

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER78D1.tmp.WERInternalMetadata.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_XiboClient.exe_96b16d6d88282a41d51a78fe46797c66f14592d_f6d5d82a_1b1f42cd

_Analysis symbol: _
Rechecking for solution: 0
Report Id: c69d286e-e929-4cb1-bed6-12753449cd5d
Report Status: 528484
_Hashed bucket: _
Cab Guid: 0

I hope i’ve suplied enough info for trouble shooting, when there is more needed i’m glad to hear. I hope someone can help me.

2

When i wrote the message yesterday xiboclient.exe was using 120mb, this morning it’s 910. No error yet, soon as it crashes i wil update.

3

We are having this issue too. At some point the error log says there is not enough memory and the video stops playing. Our best option is to schedule reboots to clear the memory, but that doesn’t really solve the problem.