Xibo Player (Windows) file access denied

Get Help
1

With Xibo Player for windows, Version 1.8.2,
i have many “Access denied” to local media file.
this causes the player to exit unexpectedly, and watchdog will recover it eventually.
the local folder on the player is dedicated for Xibo, no other processes perform any operation on it

last 2 days of the logs,

LibraryAgent|14/11/2017 00:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 01:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 01:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 02:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 03:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 04:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 04:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 05:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 06:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 07:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 07:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 08:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 09:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 10:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 10:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 11:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 12:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 13:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 13:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 14:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 15:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 16:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 16:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
UI Thread|14/11/2017 16:58:42|Error|MainForm - ChangeToNextLayout|Layout Change to C:\XiboLibrary\3.xlf failed. Exception raised was: Root element is missing.
LibraryAgent|14/11/2017 17:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 18:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 19:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 19:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 20:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 21:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 22:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 22:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|14/11/2017 23:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 00:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 01:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 01:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 02:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 03:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 04:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 04:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 05:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 06:25:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 07:10:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 07:55:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.
LibraryAgent|15/11/2017 08:40:04|Error|LibraryAgent - Run|Exception in Run: Access to the path 'C:\XiboLibrary\72.wmv' is denied.

any ideas?

2

You could try changing the player local library path to the default one ie
C:\Users\USERNAME\Documents\Xibo Library

Since it’s in root C in your case, then it may require additional permissions.

If that’s not it, then you may need to enable auditing on that display to make it send more logs to the CMS, which should help us to find the problem.