Xibo display is out of date but has not yet checked in with server error version 1.7.4

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1

Hello all,

I’m running version 1.7.4 of Xibo and have encountered the ‘display is out of date but has not yet checked in with server’ error on 2 display clients running on Windows 10. According to the Displays > Statistics panel there is no bandwidth displaying for those machines since 01/02/2016, though the ‘last accessed’ date on the ‘Displays’ menu reads 26/01/2016.

Looking at the information panel on the client display for one of the displays (SIGN-DT-02) the recurring message is: The remote name could not be resolved: ‘mth-signage01’

SS1.JPG2592×1936 1.51 MB

SS2.JPG2592×1936 1.7 MB

Both the affected client machines have retained a connection to the internet. Are there any recommended solutions for dealing with this error?

Many Thanks,
Martin

2

It seems that both client were not able to reach CMS for quite some time, “remote name could not be resolved” are where there’s no connection between the player and your DNS servers. So we’re asking to resolve “server.com” and getting no response. You’d need to investigate this networking issue.

Can you reach CMS address in browser on this client?

Also make sure that CMS address on a client is correct, if you’re using proxy make sure that it is configured correctly on the player/cms sides.

Other than that, update to 1.7.7 (CMS and clients) would be recommended, but it still seems more like a network issue.