Hi,
When I try to connect my player to my CMS with https url and ti does’nt work (but it should), I have this log error:
2019-04-24 17:40:28 Error 80.11.XXX.XXX 500 POST /xmds.php?v=4 HTTP/1.0 ksoap2-android/2.6.0+ 525 Accès Apache
What does it mean?
How to get a Android Player log for advanced debugging ?
Error 500 means internal server error, so something CMS side is preventing that request from going through.
You should run through the Report Fault wizard and see what it logged. Player side logging won’t help you as it won’t be getting a response from the CMS.
1.7.10 is the latest CMS in that series, so upgrading to that would be a good first step.
I had this problem again: In my players (android TV 5.1.1), I’ve wrote https://xibo.mydomain.com in “CMS address”. Sometimes, I must click on “connect to the CMS” many times to get the connection, sometimes it doesn’t work at all (connection refused). But when I write http://xibo.mydomain.com in “CMS address”, the first try works immediatly!
I’ve watched the log and activated the debug mode.
So, when I try to connect with https adress and get no success, I have these log informations:
2019-05-29 17:20:13
Access
86.245.235.109
200
GET /index.php?p=clock&q=GetClock&ajax=true&_=1559142130310 HTTP/1.0
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
855
Accès SSL/TLS Apache
But when I change https to http in my Xibo player CMS address, it connects immediatly. Then I get these log:
2019-05-29 17:20:41
Access
86.245.235.109
200
GET /xmds.php?what HTTP/1.0
okhttp/3.6.0
287
Accès Apache
2019-05-29 17:20:42
Access
86.245.235.109
200
POST /xmds.php?v=4 HTTP/1.0
ksoap2-android/2.6.0+
1.12 K
Accès Apache
In the Xibo Report fault wizard, I get:
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/74.0.3729.169 Safari/537.36
RemoteAddress: 86.245.235.109
Session Data
pagename|s:5:“fault”;token|s:32:“db4bb5bacb948a669fa7b6ba6d628756”;token_timeout|i:1559143683;message|s:0:"";username|s:10:“superadmin”;usertype|s:1:“1”;content|a:9:{s:11:“filter_type”;s:0:"";s:11:“filter_name”;s:0:"";s:8:“filterId”;i:0;s:12:“filter_owner”;i:0;s:14:“filter_retired”;i:0;s:26:“filter_duration_in_seconds”;i:0;s:20:“filter_showThumbnail”;i:0;s:8:“showTags”;i:0;s:6:“Filter”;i:0;}layout|a:9:{s:13:“filter_layout”;s:0:"";s:13:“filter_userid”;i:0;s:14:“filter_retired”;i:0;s:20:“filterLayoutStatusId”;s:1:“1”;s:17:“showDescriptionId”;s:1:“2”;s:8:“showTags”;i:0;s:13:“showThumbnail”;i:1;s:11:“filter_tags”;s:0:"";s:12:“LayoutFilter”;i:0;}gridToken|s:32:“cf66cb5120519fbb55d40bc5f11cb0c3”;gridToken_timeout|i:1559142133;timeLineView|s:4:“list”;display|a:7:{s:14:“filter_display”;s:0:"";s:16:“filterMacAddress”;s:0:"";s:19:“filter_displaygroup”;i:0;s:15:“filter_showView”;i:0;s:13:“filterVersion”;s:0:"";s:18:“filter_autoRefresh”;i:0;s:13:“DisplayFilter”;i:0;}userid|s:1:“1”;
UserAgent: Microsoft Office Excel 2014
RemoteAddress: 86.245.235.109
Session Data
pagename|s:5:“index”;token|s:32:“e2aabd79ccbb0529389c56f45f6b48a4”;token_timeout|i:1554303736;message|s:0:"";
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:66.0) Gecko/20100101 Firefox/66.0
RemoteAddress: 86.245.235.109
Session Data
pagename|s:5:“index”;token|s:32:“68346062438063b9504f16f5462de471”;token_timeout|i:1553621158;message|s:0:"";
UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36
RemoteAddress: 86.245.235.109
Session Data
pagename|s:5:“index”;token_timeout|i:1555691150;message|s:0:"";usertype|s:1:“1”;content|a:9:{s:11:“filter_type”;s:0:"";s:11:“filter_name”;s:0:"";s:8:“filterId”;i:0;s:12:“filter_owner”;i:0;s:14:“filter_retired”;i:0;s:26:“filter_duration_in_seconds”;i:0;s:20:“filter_showThumbnail”;i:0;s:8:“showTags”;i:0;s:6:“Filter”;i:0;}display|a:7:{s:14:“filter_display”;s:0:"";s:16:“filterMacAddress”;s:0:"";s:19:“filter_displaygroup”;i:0;s:15:“filter_showView”;i:0;s:13:“filterVersion”;s:0:"";s:18:“filter_autoRefresh”;i:0;s:13:“DisplayFilter”;i:0;}gridToken|s:32:“315f4f639a8b4103f66abd387cce36cc”;gridToken_timeout|i:1555689483;layout|a:9:{s:13:“filter_layout”;s:0:"";s:13:“filter_userid”;i:0;s:14:“filter_retired”;i:0;s:20:“filterLayoutStatusId”;s:1:“1”;s:17:“showDescriptionId”;s:1:“2”;s:8:“showTags”;i:0;s:13:“showThumbnail”;i:1;s:11:“filter_tags”;s:0:"";s:12:“LayoutFilter”;i:0;}timeLineView|s:4:“list”;template|a:3:{s:11:“filter_name”;s:0:"";s:11:“filter_tags”;s:0:"";s:6:“Filter”;i:0;}DisplayGroupIDs|a:0:{}user_admin|a:4:{s:15:“filter_username”;s:0:"";s:17:“filter_usertypeid”;i:0;s:13:“filterRetired”;i:0;s:6:“Filter”;i:0;}token|s:32:“18286ecb4601bfe9208b2776ceb7e529”;usergroup|a:2:{s:6:“Filter”;i:0;s:11:“filter_name”;s:0:"";}mediamanager|a:5:{s:18:“filter_layout_name”;s:0:"";s:18:“filter_region_name”;s:0:"";s:17:“filter_media_name”;s:0:"";s:11:“filter_type”;i:0;s:6:“Filter”;i:0;}ErrorMessage|s:47:“You do not have permission to access this page.”;userid|s:1:“1”;username|s:10:“superadmin”;
It is weird because, with other Xibo player with https://xibo.mydomain.com in CMS Address, for most of them, there is no connection problem…