Xibo Client Fails to Start with Autologon for Standard User

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1

Before completing please check that the time, date and timezone have been correctly set on the device running the Player.

To be completed by the original poster:

Player Version

xibo-client-v4-R405.3-win32-x86

Issue

We have encountered an issue where the Xibo client does not start when the system automatically logs in using a non-administrator account.

Details:

  • Installation is performed using a dedicated setup account with administrative privileges.

  • After installation, Autologon is configured for a standard user account.

  • When the system logs in with the setup account (administrator), the Xibo client launches as expected.

  • When Autologon is configured for the standard user, the Xibo client fails to start.

Expected Behavior:

The Xibo client should start automatically even when Autologon is configured for a standard user account.

Actual Behavior:

The client only starts when the logged-in account has administrative privileges.

Steps to Reproduce:

  1. Install the Xibo client using an administrator account.

  2. Configure Autologon for a standard user account.

  3. Restart the system and verify whether the client starts.

Environment:

  • Operating System: Windows 11

  • Xibo Client Version: xibo-client-v4-R405.3-win32-x86

2

Is your Xibo running in an enterprise network with a customized OS and non-default group policies, or in a standard setup? If Xibo starts under non-root permissions but cannot authenticate with the server or auto-login fails, the issue is likely network related. Id need (Xibo) logs to say more.

Just to clarify: Is the login itself failing, or is the Xibo Player not starting?

3

The logon is working fine. But when i use the standard user Xibo client not starting.

The setup is complete and works: I click on xibo-client-Exe with right click and chose “run as administrator” and it works fine. But not with normal user.

Yes, we running in an enterprise and non-default group policies. How can I found out, what is blocking? (We use the microsoft recomended GPOs-Sets for server and clients)

4

What happens when you try to start the Xibo Client manually via the Start menu?

Are there any entries related to this in the event logs?

5

This should fix it: Remove any existing autostart entries for Xibo, for example in Task Manager or the Startup folder, and use Task Scheduler instead:

  1. Press WIN + R and type taskschd.msc
  2. Click Create Task, give it any name, enable Run with highest privileges, and set your admin account as the user that will run the task. (Screenshot: https://i.imgur.com/Frt9kjY.png - german Win10)
  3. Navigate to Trigger, click New and add ~After Logon
  4. Go to Actions, create a new entry, and point it to the path of your xibo.exe
  5. Save the task. It will prompt you for the admin account password.

After the next reboot, Xibo should launch automatically with admin rights for any user who logs in. Let me know if this solves the issue :slight_smile:

6

If the Task Scheduler method fails, you will have to check the Event Viewer logs. There might be a useful entry there.

7

The Solution is: We put the standard user account to local admins group. Log in and install Xibo with this user. When setup is finished then we remove the user from the admin group again

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