Before completing please check that the time, date and timezone have been correctly set on the device running the Player.
- Confirmed: Time, date, and timezone are correctly set. The Player is synced via NTP with the CMS server and is accurate to the second.
Player Version
- Xibo Windows Player v4 R402.1
Issue
[Detailed Description]
I am experiencing a persistent XMR Status: Disconnected on Windows 11, and the Player does not respond to any remote commands from the CMS.
The primary issue is the instability of the Player application itself. When I press ‘i’ to view the Player Status page, the window either stays blank/freezes or crashes immediately. As a result, I cannot retrieve detailed logs from within the Player.
According to the Windows Event Viewer, the following errors are logged whenever the Player is launched or interacted with:
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Exception code: 0xe0434352 (.NET Runtime)
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Faulting module: KERNELBASE.dll
I suspect this .NET initialization failure is preventing the XMR handler from starting correctly.
[Network & Connectivity]
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Topology: CMS and Player are on different subnets (routing is configured).
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XMR Public Address: tcp://192.168.A.x:9505
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Connectivity: Test-NetConnection from the Player to the CMS on port 9505 returns TcpTestSucceeded: True.
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CMS Logs: No XMR connection success or related error logs are appearing in the CMS logs section for this display.
[Steps Taken]
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Corrected xmds address in XiboClient.exe.config from localhost to the CMS IP.
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Enabled DisableGpuAcceleration in the config.
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Ran .NET Framework Repair Tool and reinstalled Visual C++ Redistributable (x86).
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Triggered “Reconfigure XMR?” on CMS and restarted the XMR Docker container.