WebOS not showing content

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1

Hi all,

We’ve been trying out the WebOS display for a few weeks now and been running into a few issues.
First of all;

CMS: 1.8.9
webOS: 1.8 (code version 10)
Running Ubuntu version 16.04 LTS (Not on Docker)

Application logs webOS:
Application started

  1. After installing, the STATS popup displays that it is not licensed. When looking into our license pool, I see that it fetches the license.
  2. The display keeps playing just 1 layout. Even after removing the layout and changing the default layout and calendar, it keeps showing the same layout (layout is a full frame video).
  3. In the CMS’s Display page, the device is constantly showing a download icon.
  4. In the Device Statistics, it never shows that something has been downloaded.

Anyone an idea of what the problem could be?

Thanks!

2

I’d highly recommend to upgrade the player to R11.

Could you also tell us what monitor model exactly are you using please?

What file download mode you have set in your CMS Settings -> General tab?

3

Hi Peter,

Thanks for the fast response!
We’ve tried to update to the latest version; but then nothing is displayed and according to the STATUS popup, all the layouts are invalid. Reverting back to R10 shows that all layouts are valid.

We are using the LG 43SM5KD.

Download mode is Off. We’re using Apache as HTTP server btw. Do you want me to change that to Apache?

Thanks!