Some info before we start:
WebOS: 4.0
Player version: 2 R202
CMS:210
Windows10/Apache
XMR Installed and running
I am unable to play anything on the player:
-I’m either getting that the regions are empty. Non existing regions…Either that the media expired… fonts in this case
-I’m not even able to display the default template.
Hi Natasha,
Thanks for the reply.
At the end I installed 1.8.1 and works flawlessly.
For the sake of this post I installed everything from scratch again with CMS 210 and connected the player. No alteration was made to the default template:
PS: Not allowed to upload the exported layout but, as mentioned, no changes were made to the out of box profile. I will give it a try and install the same package in a different machine and compare the results.
So that we can troubleshoot this we would need to see the layout or at least a layout that triggers this, could you set up a demo CMS with the same set up so that we can look at it?
Alternatively could you describe your exact set up in an effort we could replicate this issue?
The issue looks to be in expiry dates of the widgets, which is why 1.8 works as that earlier version does not have that feature.
Please do update your firmware version as the one currently showing in your screenshot was the initial release version. Use the recommended version for the model you are using: Firmware Matrix