Video wall not playing at full size

[simbahmso]

Hi Everyone,

I’m facing issue with my video wall, I didn’t set it up myself but i have to fix it since i’m the IT admin for the company I work for.

I have 4 TVs with images only showing on only 1 out of 4 TVs. Layouts are set to 3840x2160

When I put a video into my layout, the client does not display it at full size (3840x2160).
Can someone please help me troubleshoot?

[Jonatan]

Are you using a controller or graphics card with 4 outputs?

[DanBW]

Thank you for the message and welcome to the Community simbahmso!

As you were not the person who initially set up the Video Wall, I would recommend using the below guide to help understand how to set up a Video Wall wih Xibo:

Creating a Video Wall with Xibo for Windows

Many Users have created posts asking for advice on how to set up a Video Wall with Xibo. Below is a guide on how to do this. Requirements To create a Video wall, you will need to use the Xibo for Windows Player. For video walls with 2 screens, the PC you are using will require a Graphics Card or Cards that are capable of connecting both of the displays that will be part of your Video wall. For video walls with more than 2 screens, you require a graphics card which can group multiple display ou…

I hope the above guide helps you to resolve your issue.

Many Thanks.

[simbahmso]

@DanBW thanks for the guide, will definitely check it out for sure to better equip myself for next time.

[simbahmso]

@Jonatan Not to sure. I had the people onsite shut down the computer that controls the TVs and after turning it on the image started covering all 4 TVs. Thanks for the help.