"User not found" when editing display

[Andreas_H]

Hi, I have this issue where the error “User not found” appears and prevents me from editing my current displays.

I am running Xibo 2.2.0, but the error was also present in version 2.1.2. please see the screenshot.

This is getting more urgent every day, since I can no longer service any of my 70+ displays. Please advice.

edit: added debug info from log, and updated to 2.2.1

User not found#0 /var/www/cms/lib/Factory/BaseFactory.php(153): Xibo\Factory\UserFactory->getById(2) #1 /var/www/cms/lib/Factory/DisplayFactory.php(272): Xibo\Factory\BaseFactory->viewPermissionSql('Xibo\\Entity\\Dis...', '\n ...', Array, 'displaygroup.di...', NULL, Array) #2 /var/www/cms/lib/Entity/DisplayGroup.php(833): Xibo\Factory\DisplayFactory->query(Array, Array) #3 /var/www/cms/lib/Entity/DisplayGroup.php(700): Xibo\Entity\DisplayGroup->manageDisplayLinks(true) #4 /var/www/cms/lib/Entity/Display.php(670): Xibo\Entity\DisplayGroup->save(Array) #5 /var/www/cms/lib/Controller/Display.php(1153): Xibo\Entity\Display->save() #6 [internal function]: Xibo\Controller\Display->edit('35') #7 /var/www/cms/vendor/akrabat/rka-slim-controller/RKA/Slim.php(79): call_user_func_array(Array, Array) #8 [internal function]: RKA\Slim->RKA\{closure}('35') #9 /var/www/cms/vendor/slim/slim/Slim/Route.php(468): call_user_func_array(Object(Closure), Array) #10 /var/www/cms/vendor/slim/slim/Slim/Slim.php(1355): Slim\Route->dispatch() #11 /var/www/cms/vendor/slim/slim/Slim/Middleware/Flash.php(85): Slim\Slim->call() #12 /var/www/cms/vendor/slim/slim/Slim/Middleware/MethodOverride.php(92): Slim\Middleware\Flash->call() #13 /var/www/cms/lib/Middleware/Actions.php(150): Slim\Middleware\MethodOverride->call() #14 /var/www/cms/lib/Middleware/Theme.php(36): Xibo\Middleware\Actions->call() #15 /var/www/cms/lib/Middleware/WebAuthentication.php(131): Xibo\Middleware\Theme->call() #16 /var/www/cms/lib/Middleware/CsrfGuard.php(63): Xibo\Middleware\WebAuthentication->call() #17 /var/www/cms/lib/Middleware/State.php(121): Xibo\Middleware\CsrfGuard->call() #18 /var/www/cms/lib/Middleware/Storage.php(48): Xibo\Middleware\State->call() #19 /var/www/cms/lib/Middleware/Xmr.php(37): Xibo\Middleware\Storage->call() #20 /var/www/cms/custom/XiboForLinuxMiddleware.php(46): Xibo\Middleware\Xmr->call() #21 /var/www/cms/vendor/slim/slim/Slim/Slim.php(1300): Xibo\Custom\XiboForLinuxMiddleware->call() #22 /var/www/cms/web/index.php(127): Slim\Slim->run() #23 {main}

[natasha]

Could you provide further details as to the User Type, Page Security and Permissions against that particular Display? If you provide a report fault log whilst editing that Display, what does that show?

You mention that this issue occurred on 2.1.2, version did you upgrade from (when it worked for you)?

[Andreas_H]

Hi Natasha!

I did not encounter this issue before 2.1.2.
I have a super administrator role, and it happens with all our Super admin users, even the built-in admin thats default with the Xibo install.

At some point a user was deleted instead of just retired (by accident), it was on 2.1.2. I don’t know if the error was introduced then. It was back in September, and I havent been editing the displays since then.

I upgraded from 1.8 - but I am confident it worked during 2.1.2, possibly before the user deletion.

I exported the full debug log here:

Firefox Send

[natasha]

It appears you have a dynamic display group which has an owner that does not exist anymore which is throwing the error on Display>Edit, because that particular display (id 35) is a member of that dynamic display group as it matches the criteria.

Could you try changing the Owner of that display group from the Displays Group page>Permissions.

[Andreas_H]

Hi Natasha!

Thank you, that worked!