Unable to Connect to that CMS Address

I’m having trouble with one of my customer’s Android display. We have bought android and CMS licenses and uses address: https://nordland.xibo.co.uk and I can see on https://app.xibo.org.uk/my-products/android that the display uses one Android license. The displays mac ends with :16:30: and name Bib_9, so I am shure that the display is online and alive.

Earlier, I could see the display Bib_Øksnes in my Xibo management with mac that ended with a9:8f . I have now deleted it because of troubleshooting.

In the beginning, when installing and setting up the displays, we renamed this display from Bib_9 to Bib_Øksnes and sendt it to our custmer. The display worked in our office before shipping.

Why doesn’t the display connect to the CMS?

The status on the display says:
Warning - this display has not registered with your CMS. Please check that your CMS address is correct and that you have allowed this display a licence in the Display Management Page.

Display name: Bib_9
Licenced: true(trial, 2741 days remaining)
Registered: false

CMS Status:
Register: Connection to the CMS isn’t available. We will retry next time

I think it would be best to troubleshoot that with you over support ticket - please open a new one with us here https://support.springsignage.com/open.php

The very basic test that should be done is to try and access CMS address on that android box default browser, if it can access it there then we’d expect that Xibo for Android will be able to access it as well.

Please open support ticket with Spring Signage and we will help you sort this out.