I’m having trouble with one of my customer’s Android display. We have bought android and CMS licenses and uses address: https://nordland.xibo.co.uk and I can see on https://app.xibo.org.uk/my-products/android that the display uses one Android license. The displays mac ends with :16:30: and name Bib_9, so I am shure that the display is online and alive.
Earlier, I could see the display Bib_Øksnes in my Xibo management with mac that ended with a9:8f . I have now deleted it because of troubleshooting.
In the beginning, when installing and setting up the displays, we renamed this display from Bib_9 to Bib_Øksnes and sendt it to our custmer. The display worked in our office before shipping.
Why doesn’t the display connect to the CMS?
The status on the display says:
Warning - this display has not registered with your CMS. Please check that your CMS address is correct and that you have allowed this display a licence in the Display Management Page.
Display name: Bib_9
Licenced: true(trial, 2741 days remaining)
Registered: false
CMS Status:
Register: Connection to the CMS isn’t available. We will retry next time