Run: Unable to get data for widgetId = XXXX, e = Requested an invalid file

Hi everyone,

I’m running Xibo version 4.1.2 via Docker, and the player version is v4 for Win32. I’m encountering the following issue:

I keep getting this error messages:
“Run: Unable to get data for widgetId = XXXX, e = Requested an invalid file.”
These errors appears every time the display is refreshed (at the end of layout duration)


Here’s the log from the container:

XXXXXX - - [07/Apr/2025:06:45:25 +0000] “POST /xmds.php?v=7&method=getData HTTP/1.1” 500 559 “-” “Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 4.0.30319.42000)”

When publishing the layout, the player doesn’t always receive the changes (sometimes it does…). I have to refresh the schedule by saving it in order to force Xibo to attempt downloading the files again, and only then it works. (Otherwise, it gets stuck on the splash screen)
However, I still continue to receive the errors in the logs non-stop…

I tried also with the default Xibo layout, and the exact same issue occurred.
I continue to receive error logs.

All the ports are open, and the player even indicates that it is connected to XMR
image

Would appreciate your help!!!

I think the errors are produced when the Widget Sync is triggered (every 3 minutes).

I also get this erros on logs:

getData: Failed to get data cache for widgetId 1990, e = Cache not ready

Please can someone help me?
:folded_hands: