Hi i can’t use Preview in Xibo Version 1.7.8.
With cms in test mode i see blank page.
With cms in production mode i see this error
Info icon
The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.
What you can try:
Refresh the page.
Go back to the previous page.
More information
I have installed xibo server on Ubuntu 12.04. Could you help me please ?
Best Regards Simeone
Please can you run through the report fault wizard and collect the log messages generated?
Hi, are you talking about xibo’s log or server’s log ?
I’m talking about running through the report fault wizard in the cms itself
if you talking about log under ADVANCED menu i can’t found nothing
No, as I said before, I’m talking about Report Fault in the CMS:
Please work through that. It will give you a troubleshoot.txt file - which may contain sensitive data.
Please redact that as appropriate, and then post the log messages contained within.
| Elemento | Stato | Consiglio |
|---|---|---|
| Versione di PHP | PHP versione 5.3.3 o successivo richiesto. Detected 5.5.9-1ubuntu4.17 | |
| Permessi File System | Write access required for settings.php and install.php | |
| MySQL database (PHP MySql) | Supporto MySQL deve essere abilitato in PHP. | |
| MySQL database (PDO MySql) | Supporto PDO con driver MySQL deve essere abilitato in PHP. | |
| Extensione JSON | Estensioni PHP JSON richieste | |
| Estensioni SOAP | Estensione PHP SOAP richiesta | |
| Estensione GD | Estensione PHP GD richiesta | |
| Sessione | Supporto session di PHP richiesto | |
| File info | Richiede il supporto PHP FileInfo di funzionare. Se usate Windows è necessario abilitare il php_fileinfo.dll nel file php.ini. | |
| PCRE | Supporto PHP PCRE | |
| Gettext | Supporto PHP Gettext | |
| Estensione Calendario | Estensione Calendario PHP | |
| Estensione DOM | Funzionalità PHP DOM abilitata. | |
| Estensione DOM XML | Estensione PHP DOM XML | |
| Estensione Mcrypt | Estensione PHP Mcrypt. | |
| Permetti a PHP di aprire URLs esterni | È necessario disporre di allow_url_fopen = On nel file php.ini per le statistiche Feed RSS / Anonymous. | |
| TimeZone data | Questo ci permette di ottenere un elenco di fusi orari supportati dal server di hosting. | |
| ZIP | This enables import / export of layouts. | |
| Caricamenti grandi file | Raccomandato per il supporto del caricamento di file di grandi dimensioni. | |
| Internationalization | International Support for formatting Dates, Numbers, etc. | |
| cURL | cURL is used to fetch data from the Internet or Local Network |
Date,Page,Function,Message
"2016-07-13 17:34:40",“Userdata”,“entries”,“SQL:
SELECT user.userId, userName, userTypeId, loggedIn, email, homePage, lastAccessed, newUserWizard, retired, userGroups.groupId, userGroups.libraryQuota
FROM user
LEFT OUTER JOIN (
SELECT group.groupId, group.libraryQuota, lkusergroup.userId
FROM lkusergroup
INNER JOIN group
ON group.groupId = lkusergroup.groupId
AND group.isUserSpecific = 1
) userGroups
ON userGroups.userId = user.userId
WHERE 1 = 1
AND user.retired = :retired ORDER BY username. Params: array (
‘retired’ => 0,
).”
“2016-07-13 17:34:35”,“User”,“DisplayList”,“SQL: SELECT display.displayid, display.display, displaygroup.description, layout.layout, display.loggedin, IFNULL(display.lastaccessed, 0) AS lastaccessed, display.inc_schedule, display.licensed, display.email_alert, displaygroup.DisplayGroupID, display.ClientAddress, display.MediaInventoryStatus, display.MacAddress, display.client_type, display.client_version, display.client_code, display.screenShotRequested, display.storageAvailableSpace, display.storageTotalSpace, currentLayout.layout AS currentLayout, currentLayout.layoutId AS currentLayoutId FROM display INNER JOIN lkdisplaydg ON lkdisplaydg.DisplayID = display.DisplayID INNER JOIN displaygroup ON displaygroup.DisplayGroupID = lkdisplaydg.DisplayGroupID LEFT OUTER JOIN layout ON layout.layoutid = display.defaultlayoutid LEFT OUTER JOIN layout currentLayout ON currentLayout.layoutId = display.currentLayoutId WHERE displaygroup.IsDisplaySpecific = 1 ORDER BY display. Params: array (
).”
DisplayID: 2
Display: 4-PC
Default Layout: PG_first
Logged In: 1
Last Accessed: 1468424071
Interleave: 0
Licensed: 1
DisplayID: 3
Display: ITZINW700136
Default Layout: PG_first
Logged In: 0
Last Accessed: 1468332852
Interleave: 0
Licensed: 1
Setting: MEDIA_DEFAULT - Value: public
Setting: LAYOUT_DEFAULT - Value: private
Setting: defaultUsertype - Value: User
Setting: userModule - Value: module_user_general.php
Setting: defaultTimezone - Value: Europe/Rome
Setting: mail_to - Value: simeone.colardo@volvo.com
Setting: mail_from - Value: simeone.colardo@volvo.com
Setting: jpg_length - Value: 0
Setting: ppt_length - Value: 0
Setting: swf_length - Value: 0
Setting: audit - Value: audit
Setting: LIBRARY_LOCATION - Value: upload/
Setting: HELP_BASE - Value: http://www.xibo.org.uk/manual/en/
Setting: PHONE_HOME - Value: On
Setting: PHONE_HOME_URL - Value: http://www.xibo.org.uk/stats/track.php
Setting: PHONE_HOME_DATE - Value: 1468410135
Setting: SERVER_MODE - Value: Production
Setting: MAINTENANCE_ENABLED - Value: Off
Setting: MAINTENANCE_EMAIL_ALERTS - Value: On
Setting: MAINTENANCE_KEY - Value: changeme
Setting: MAINTENANCE_LOG_MAXAGE - Value: 30
Setting: MAINTENANCE_STAT_MAXAGE - Value: 30
Setting: MAINTENANCE_ALERT_TOUT - Value: 30
Setting: SHOW_DISPLAY_AS_VNCLINK - Value:
Setting: SHOW_DISPLAY_AS_VNC_TGT - Value: _top
Setting: MAINTENANCE_ALWAYS_ALERT - Value: On
Setting: SCHEDULE_LOOKAHEAD - Value: On
Setting: REQUIRED_FILES_LOOKAHEAD - Value: 172800
Setting: REGION_OPTIONS_COLOURING - Value: Media Colouring
Setting: LAYOUT_COPY_MEDIA_CHECKB - Value: Unchecked
Setting: MAX_LICENSED_DISPLAYS - Value: 0
Setting: LIBRARY_MEDIA_UPDATEINALL_CHECKB - Value: Unchecked
Setting: USER_PASSWORD_POLICY - Value:
Setting: USER_PASSWORD_ERROR - Value:
Setting: MODULE_CONFIG_LOCKED_CHECKB - Value: Unchecked
Setting: LIBRARY_SIZE_LIMIT_KB - Value: 0
Setting: MONTHLY_XMDS_TRANSFER_LIMIT_KB - Value: 0
Setting: DEFAULT_LANGUAGE - Value: en_GB
Setting: TRANSITION_CONFIG_LOCKED_CHECKB - Value: Unchecked
Setting: GLOBAL_THEME_NAME - Value: default
Setting: DEFAULT_LAT - Value: 51.504
Setting: DEFAULT_LONG - Value: -0.104
Setting: SCHEDULE_WITH_VIEW_PERMISSION - Value: Yes
Setting: SETTING_IMPORT_ENABLED - Value: 1
Setting: SETTING_LIBRARY_TIDY_ENABLED - Value: 1
Setting: SENDFILE_MODE - Value: Off
Setting: EMBEDDED_STATUS_WIDGET - Value:
Setting: PROXY_HOST - Value:
Setting: PROXY_PORT - Value: 0
Setting: PROXY_AUTH - Value:
Setting: DATE_FORMAT - Value: Y-m-d H:i
Setting: DETECT_LANGUAGE - Value: 1
Setting: DEFAULTS_IMPORTED - Value: 1
Setting: FORCE_HTTPS - Value: 0
Setting: ISSUE_STS - Value: 0
Setting: STS_TTL - Value: 600
Setting: MAINTENANCE_ALERTS_FOR_VIEW_USERS - Value: 0
Setting: CALENDAR_TYPE - Value: Gregorian
Setting: DASHBOARD_LATEST_NEWS_ENABLED - Value: 1
Setting: LIBRARY_MEDIA_DELETEOLDVER_CHECKB - Value: Unchecked
Setting: USE_INTL_DATEFORMAT - Value: 0
Setting: PROXY_EXCEPTIONS - Value:
Setting: CDN_URL - Value:
And you definitely replicated the problem at the step where it asks you to do that in the wizard? I only see one page load in there which doesn’t seem likely.
It’s only the log section we’re concerned with. There’s no need to post the rest.
May be this one row ?
No, that’s just your login session. Just the contents of the Log section once you’ve recreated the problem while the wizard is running.
I have a problem txt file’s content is too long to send. Could you help me ? How i can send you the file ?
Please work through that file before uploading it, it may contain sensitive data.
Redact that as appropriate, and then upload the log txt file to dropbox/similar and share the download link with us here.
