Player Version
xibo-client-v2-R252-win32-x86
Issue
Hi there,
i’m evaluating xibo as digital signate solution, but i can’t get powerpoint files working, whenever i start a layout with a powerpoint file the screen of the player stays black and i get an error message in the background (see attached), the missing file in the error message does not exist in the library directory on the client
other layouts with videos or images are working fine
some information about my setup:
- xibo 2.3.3 running as docker container on a windows 10 pro machine
- display -> profiles -> windows -> powerpoint is enabled
- public xmr address is set to tcp://127.0.0.1:9505
- windows firewall is disabled / no antivirus
- client is the same machine, accessing xibo via 127.0.0.1
- full version of powerpoint 2019 is installed on the client
- registry settings as described on https://xibo.org.uk/manual/en/media_module_powerpoint.html are made
would be great if someone could give me a hint, whats going wrong!
Logfile
7 | e516187 | 2020-04-16 13:53 | PLAYER | POST | ERROR | Main | Unhandled Exception: Das Anwendungsobjekt wird beendet. | |
---|---|---|---|---|---|---|---|---|
6 | 4636c5c | 2020-04-16 13:52 | PLAYER | POST | ERROR | [RegisterAgentThread] RegisterAgent - Run | Error swapping to HTTPS. E = Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. | |
5 | f2cfe3d | 2020-04-16 13:48 | PLAYER | POST | ERROR | Main | Unhandled Exception: Das Anwendungsobjekt wird beendet. | |
4 | 7422bf4 | 2020-04-16 13:48 | PLAYER | POST | ERROR | [RegisterAgentThread] RegisterAgent - Run | Error swapping to HTTPS. E = Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. | |
3 | ba7ece9 | 2020-04-16 13:46 | PLAYER | POST | ERROR | Main | Unhandled Exception: Das Anwendungsobjekt wird beendet. | |
2 | 11b7963 | 2020-04-16 13:44 | PLAYER | POST | ERROR | [RegisterAgentThread] RegisterAgent - Run | Error swapping to HTTPS. E = Die Verbindung mit dem Remoteserver kann nicht hergestellt werden. | |
1 | 11b7963 | 2020-04-16 13:44 | PLAYER | POST | ERROR | [LibraryAgent] LibraryAgent - Run | Exception in Run: Die Datei “C:\Users\OEMUSER\Documents\Xibo Library\requiredFiles.xml” konnte nicht gefunden werden. |
thanks for your time
manuel