Player keeps crashing

the xibo player software keeps crashing the video cards on the computer

i need a test with ucview see what is going on after removing the xibo software and installing ucview
the screens work fin

i need to no how to fixs the player so i can use it on the 6 screen setup i have

What’s the graphics card you’re using please?

Are you running the latest drivers from the card manufacturer?

yes every thing update

we are using

4 Diamond
USB 3.0 to HDMI Graphic Adapter

roduct Info

Diamond UGA USB 3.0/2.0 to HDMI/DVI Adapter, Multiple Display Monitor up to 2048x1152 including 1080P (Display Link DL-3500)
The Diamond BVU3500H USB 3.0 to HDMI/DVI adapter allows easy plug and play installation for multiple displays/monitors. Enhance your laptop’s visual experience by adding 2, 3 or up to 6 displays in minutes. (Each Display requires an additional BVU3500H adapter, maximum 6 per system).

Add multiple displays to your Desktop PC without the hassle of opening your desktop case and adding costly discrete graphic cards. Use to connect your HD TV or Projector to your Laptop, Macbook and or Ultrabook.

The BVU3500H is equipped with the award winning DisplayLink DL-3500 chipset and supports 2048 x 1152 and 1080P resolutions.
Supported resolution 2048 x 1152 and 1080P
Connectors HDMI
DVI (with included adapter)
USB 3.0 Micro
Chipset DisplayLink DL-3500
Dimensions 3.2(L) x 1.9(W) x 1.0(H) Inches
Weight 0.10 lbs.

gfx video card with 2 ports on it

When you say it crashes the graphics card, exactly what does it do? Can you provide screenshots or similar of the errors you get please?

the player shuts down all the video cards i have to reboot the pc

itryed the same thing with ucview works fin

i am thinking there a problem with the player

So the Player just renders to the Windows Desktop. It has no ability to communicate directly with the video cards.

You’d need to speak with Diamond and ask them to correct the issue with their graphics drivers.

ucview may use a different rendering engine than .net, but as .net is part of Windows, there is nothing we can do directly to influence how that works unfortunately.

already contacted the video companies and the Dapper company they are stating there’s a problem with your player and code and it needs to be fixed it’s triggering the Dapper and video card to stop working

I would argue that it should not be possible for an application to kill a graphics driver.

If their graphics driver is that buggy, that a .net application using Windows Forms causes it to crash, then it needs to be resolved in their driver. There’s nothing we can do from our side I’m afraid.

What is logged in the Windows Event Log when the graphics drivers crash?