Player Content Download Error 404

Hi Everyone,

I’m having a problem with our setup, the players are getting a 404 error when trying to download files. We have been using this setup for about a year now, initially using version 2.0.1, then upgraded to version 2.1.1 and most recently (last week) to version 2.1.2. Since the latest update the players don’t seem to want to update, after doing a bunch of testing the I found out that the issue is a 404 error when the player is trying to download new content. We are using Debian 9 with Nginx.

Here is the nginx log of the initial update:

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “GET /xmds.php?what HTTP/2.0” 200 116 “-” “okhttp/3.12.1”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “POST /xmds.php?v=5&method=registerDisplay HTTP/2.0” 200 2970 “-” “ksoap2-android/2.6.0+;version=3.6.4”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “POST /xmds.php?v=5&method=mediaInventory HTTP/2.0” 200 587 “-” “ksoap2-android/2.6.0+;version=3.6.4”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “GET /xmds.php?file=ceb0c84e7626a9eceb3c7cc1ad08fc09691fea56d828120e75fb8199e008f53b&displayId=27&type=M&itemId=253 HTTP/2.0” 404 1051 “-” “okhttp/3.12.1”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “GET /xmds.php?file=ceb0c84e7626a9eceb3c7cc1ad08fc09691fea56d828120e75fb8199e008f53b&displayId=27&type=L&itemId=459 HTTP/2.0” 404 1051 “-” “okhttp/3.12.1”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “POST /xmds.php?v=5&method=notifyStatus HTTP/2.0” 200 583 “-” “ksoap2-android/2.6.0+;version=3.6.4”

157.52.9.249 - - [22/Nov/2019:19:27:45 -0500] “POST /xmds.php?v=5&method=mediaInventory HTTP/2.0” 200 587 “-” “ksoap2-android/2.6.0+;version=3.6.4”

Issue is fixed!

It was being caused by the “File download mode” setting in the network tab. Setting it to Nginx caused the 404 errors, changing it back to Off fixed the issue.

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