Old layouts playing on display

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1

I have a layout for a different display that I briefly showed on another display, No on that other display It is transitioning between the layout I need displayed and the old one.

I only have the needed layout assigned to the display as the default and no other layouts as far as I can tell.
I cannot put the display into production due to this problem. Where should I bee looking?

2

The schedule was not showing any schedules, but there were several assigned to the displays.

The default view of the schedule should be to show all displays not none.

3

1 more update, my system is no longer populating the current layout field.

4

Can you confirm that you are still having the issue with displays showing incorrect layouts?

Your second message suggests that the issue may have been that they were indeed scheduled to the Player, but not visible on the Schedule calendar.

If your player is still playing layouts that are indeed not scheduled to play, please can you confirm the versions of the player and CMS you are using.

If you can also send me a screenshot of the status page on your players, I could look into this for you. Below are instructions on how to do this:

  • If using a Windows Player, press the i key on your keyboard.
  • With Android, Click the screen once to reveal a menu at the top of the screen. Select the Status option.

Regarding your message about the current layout field not working, can you confirm that it was working before?

I would recommend checking the setting to make sure it is set to show the current layout. Below are instructions on how to do this:

  • Select the Display Settings option in your CMS.
  • Click the down facing arrow at the end of the profile row for the player type you are using.
  • Select Edit from the drop down menu.
  • Under the Advanced tab, you will see a button named ‘Notify Current Layout’. Make sure this button contains a small tick.
  • Click the Save button, even if it is already ticked.

Many Thanks.

5

That resolves the issues.