Hello,
I currently have an xibo server running 1.7.9 with 1.7.5 and 1.7.6 clients working properly.
I recently added NUC5CPYH clients under version 1.7.5 and the server indicates a cross in their state (see screenshot)
In addition, all events with an RSS feed do not appear since new clients, but everything works correctly on old customers.
Do you have any idea about the origin of this problem?
Thank you for your help
The displays that are not logged in (X in logged in column) can have some connection issues ie perhaps they can’t reach the CMS or indeed are offline.
displays with X in status means that they are downloading new files, depending on the content scheduled it may take some time.
You can have a look at the media inventory of that display and see what isn’t downloaded yet.
Similarly you can open player status window (press i on your keyboard while player has focus) to see if it makes progress on downloading files - a screenshot of that status window could be helpful as well.
as seen in the screen-shot below the NUC-6 has finished downloading the files “media” but still remains in “x” in status
what are the logs to consult to better understand what is happening and manage to detect the origin of this problem
Hello,
I did not get back to my problem and it’s really blocking for ussomeone can help me ?
for information my centos server is under version 1.7.9 and my windows 7 clients are under version 1.7.5 and 1.7.9
Thank you in advance for your precious helpbest regards
You’d need to enable auditing on the player and collect relevant logs.
It could be curl cert issue, if it is, that should be clear after looking at the logs.
Do you see the feed data in the CMS?
Alternatively perhaps you have a very low update interval on this ticker, as such player is always trying to update it?
yes I see the feeds from the CMS when I click on "preview of the layout
in Display Profile Settings, I set Collection Interval to 15 minutes
how can I visulaiser the logs to know the origin of the problem?
thank you very much
Is there another parameter that prevented the client from communicating with the server because I had to mistakenly change a parameter without paying attention from the CMS “Parameters” and "Display Profile Settings"
currently all my clients indicate not connected from the CMS or that they are well connected to the networks and their configuration (http: // cmx-xibo and key are ok)
Thank you so much for your help
I get the following error messages in audit mode:
SQL: SELECT display.displayid, display.display, displaygroup.description, layout.layout, display.loggedin, IFNULL(display.lastaccessed, 0) AS lastaccessed, display.inc_schedule, display.licensed, display.email_alert, displaygroup.DisplayGroupID, display.ClientAddress, display.MediaInventoryStatus, display.MacAddress, display.client_type, display.client_version, display.client_code, display.screenShotRequested, display.storageAvailableSpace, display.storageTotalSpace, currentLayout.layout AS currentLayout, currentLayout.layoutId AS currentLayoutId FROM display INNER JOIN lkdisplaydg ON lkdisplaydg.DisplayID = display.DisplayID INNER JOIN displaygroup ON displaygroup.DisplayGroupID = lkdisplaydg.DisplayGroupID LEFT OUTER JOIN layout ON layout.layoutid = display.defaultlayoutid LEFT OUTER JOIN layout currentLayout ON currentLayout.layoutId = display.currentLayoutId WHERE displaygroup.IsDisplaySpecific = 1 ORDER BY displayid. Params: array (
).
SQL: SELECT logId, logDate, user.userName, message, objectAfter, entity, entityId, auditlog.userId FROM auditlog LEFT OUTER JOIN user ON user.userId = auditlog.userId WHERE 1 = 1 AND auditlog.logDate >= :search1 AND auditlog.logDate < :search2 . Params: array (
‘search1’ => ‘1525347544’,
‘search2’ => ‘1525433944’,
).
SQL: SELECT display.displayid, display.display, displaygroup.description, layout.layout, display.loggedin, IFNULL(display.lastaccessed, 0) AS lastaccessed, display.inc_schedule, display.licensed, display.email_alert, displaygroup.DisplayGroupID, display.ClientAddress, display.MediaInventoryStatus, display.MacAddress, display.client_type, display.client_version, display.client_code, display.screenShotRequested, display.storageAvailableSpace, display.storageTotalSpace, currentLayout.layout AS currentLayout, currentLayout.layoutId AS currentLayoutId FROM display INNER JOIN lkdisplaydg ON lkdisplaydg.DisplayID = display.DisplayID INNER JOIN displaygroup ON displaygroup.DisplayGroupID = lkdisplaydg.DisplayGroupID LEFT OUTER JOIN layout ON layout.layoutid = display.defaultlayoutid LEFT OUTER JOIN layout currentLayout ON currentLayout.layoutId = display.currentLayoutId WHERE displaygroup.IsDisplaySpecific = 1 ORDER BY displayid. Params: array (
‘displaygroupid’ => 0,
‘display’ => ‘’,
‘macAddress’ => ‘’,
‘clientVersion’ => ‘’,
).
Load DisplayProfileId: 1
Load DisplayProfileId: 1
Retreiving list of displaygroups for root with SQL: SELECT displaygroup.DisplayGroupID, displaygroup.DisplayGroup, displaygroup.IsDisplaySpecific, displaygroup.Description FROM displaygroup WHERE 1 = 1 AND displaygroup.IsDisplaySpecific = 0 ORDER BY displaygroup.DisplayGroup