Loss of connection between the server and the player

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1

Hello,

We set up Xibo on our site through an installation without docker.

Our server is hosted on a Windows VM and we use pc also on Windows.

I found that after a while the pc no longer communicates with the server and therefore it can not download the changes.

We use a vlan and a reverse proxy.

I noticed that when I totally empty the file or are stored the layouts it exchanges with the server but after it cuts itself off.

The collection interval is set at 5 min.

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2

What CMS and player version are you using please?

It seems you have a /web in the CMS URL which implies incorrect configuration, please see - https://xibo.org.uk/manual/en/install_environment.html

The links to XTR and XMR on that manual page as well.

Especially the XTR needs to be running correctly.

I see XMR isn’t configured at all, while it’s not necessarily an issue, you may want to configure that as well.

That should be the first steps ie to configure the environment correctly and upgrade the CMS/player to the newest versions if they are not using them already.