Licence problem with old cms and new player

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1

Hi folks,

after having some trouble with the xibo autostart on android 10 I have trouble with updating conent now. The cms runs on version 1.8.11 and the new tv has v4 R404.

The tv pulls the content only once. The status bar shows that there is no licence for the tv. I guess it cause the 1.8.11 cannot provide a licence.

Is there a way to fix this problem?

Best regards
Charles

2

Hi, we recommend running a Player and CMS from the same major version for best results. More information on licensing issues here.
Please open a ticket with our help desk to discuss whether downgrading your v4 licence would be the best solution in this instance.
Thank you