Thank you for the information and please excuse my delayed reply. I have still been unable to reproduce this, I wondered if you could try setting a size and position for your player to see if this helps with the issue? You can set the player size by following the below instructions:
- Go to the
Displays menu in your CMS.
- Click the button at the end of the entry for your payer and choose Edit from the menu.
- When the Edit Display window opens, go to the
Profile Settings tab and set the top, left width and height settings for your player.
- Save to confirm.
Once you have set the player size, please wait for the player to connect to your CMS and receive those new settings. Once they have been received, please restart the player. Can you confirm if the same issue occurs?