Iframe will not display content

[BradUEA]

Hi All and thank you in advance for any assistance provided.

I am running Xibo CMS 4.1.2 players a mix of Windows 403 and 404

I am trying to use the embed module to embed and Iframe from a site and I cannot seem to get it to load it just shows a black screen but if I copy the URL out of the IFrame code the site loads fine in my browser just not in the layout.

Here is the code I get from the web site that I am trying to embed:

Any help would be appreciated.

Cheers

Brad

[BradUEA]

Sorry here is the code

<iframe width="560" height="315" src="https://embed.jasperplayer.com?brand=CP24&destination=cp24_web&language=EN&contentId=68595" frameborder="0" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture" allowfullscreen></iframe>

[JerryW]

Hi BradUEA,

My name is Jerry from the support team! I have tested the code below and it worked on my ‘Embedded’ widget. You’ll have to paste it in the ‘Embedded’ widget, ‘HTML’ section. The only problem I faced was the play button needs to be pressed before the video will play. I have enabled the ‘Mouse Pointer’ in my CMS via Displays, row menu, settings tab, scroll down and tick the ‘Enable Mouse’ option then finally press ‘Save’ so I can use a mouse to click the play button.

<!-- BROWSER=edge -->
<iframe width="560" height="315" src="https://embed.jasperplayer.com/?brand=CP24&destination=cp24_web&language=EN&contentId=68595" frameborder="0" allow="autoplay; clipboard-write; encrypted-media; picture-in-picture" allowfullscreen></iframe>

Hope this helps.

Kind regards,

[BradUEA]

Hi Jerry Does the preview work on the CMS or did it only work on the player??

I only get a blank screen on my CMS when attempting to preview.

My CMS is running in docker on Ubuntu 24 server

[JerryW]

Hi BradUEA,

My Setup:
CMS Docker Windows Install (self-hosted)
CMS: V4.1.2
Player: Xibo for Windows V4 R404

I can confirm that the code I previously sent you worked on my end. The layout did preview in my CMS editor and was able to play on my display as scheduled. I have direct messaged you the copy of the layout I exported from my CMS if you can test it on your end.

Also, please make sure that on the player side, your browser is not using any proxy server or the PC is not connected to any content filtering.

If the issue still persists, would you be able to share your Player Status Logs while the issue is happening on your end? To do so please check here and once you have the screenshot of the entire section of the logs, you can upload it here and provide me the download link for checking.

Kind regards,