Dear Team,
i have try to upgrade CMS from 1.8.7 to 1.8.9 but getting error mesage
“Unexpected Error, please contact support”
Is this a Docker install or a custom install?
Hi Alex, thanx for response, Custom Install.
and 1.8.7 working fine but when i have upgrade 1.8.9 then getting error message.
my server details Windows 2008, IIS 7.0
Thanks…
Is anything logged in the log table in the database?
Hi, this message getting Log Table.
INSERT INTO log (logid, runNo, logdate, channel, type, page, function, message, userID, displayID) VALUES
(1, ‘52b3f0e’, ‘2018-07-02 12:48:39’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘Unable to get feed: Unable to connect to the remote host’, 1, 0),
(2, ‘57b3137’, ‘2018-07-02 12:51:09’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(3, ‘f48119e’, ‘2018-07-02 12:53:00’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(4, ‘8caa3e4’, ‘2018-07-02 12:55:57’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(5, ‘bf838d0’, ‘2018-07-02 12:59:36’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(6, ‘fa190bc’, ‘2018-07-02 13:03:00’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(7, ‘163b67c’, ‘2018-07-02 13:03:06’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(8, ‘1fda4c3’, ‘2018-07-02 13:30:32’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(9, ‘507cc58’, ‘2018-07-02 13:30:38’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(10, ‘1948728’, ‘2018-07-02 13:34:05’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(11, ‘5023816’, ‘2018-07-02 13:36:07’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(12, ‘2640aaf’, ‘2018-07-02 13:36:14’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(13, ‘84b20c8’, ‘2018-07-02 13:41:34’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(14, ‘3af1991’, ‘2018-07-02 13:41:40’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(15, ‘a296edb’, ‘2018-07-02 15:18:43’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(16, ‘a07a0c0’, ‘2018-07-02 15:18:49’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(17, ‘f710086’, ‘2018-07-02 15:35:40’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(18, ‘1b5533c’, ‘2018-07-02 15:35:46’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(19, ‘e7b19cb’, ‘2018-07-02 15:38:51’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(20, ‘4f34163’, ‘2018-07-02 15:40:03’, ‘WEB’, ‘ALERT’, ‘/layout/status/2’, ‘GET’, ‘Layout has empty region’, 1, 0),
(21, ‘d3079ca’, ‘2018-07-02 15:40:35’, ‘WEB’, ‘ALERT’, ‘/layout/status/2’, ‘GET’, ‘Layout has empty region’, 1, 0),
(22, ‘28b96f0’, ‘2018-07-02 15:41:35’, ‘WEB’, ‘ALERT’, ‘/layout/status/2’, ‘GET’, ‘Layout has empty region’, 1, 0),
(23, ‘f0a542b’, ‘2018-07-02 15:48:22’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(24, ‘f398e52’, ‘2018-07-02 15:50:08’, ‘WEB’, ‘ALERT’, ‘/layout/status/3’, ‘GET’, ‘Layout has empty region’, 1, 0),
(25, ‘9d66186’, ‘2018-07-02 16:00:30’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(26, ‘f3f61d0’, ‘2018-07-02 16:00:36’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(27, ‘b4f514a’, ‘2018-07-02 16:01:22’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(28, ‘1dfbfc3’, ‘2018-07-02 16:01:28’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(29, ‘5b0b463’, ‘2018-07-02 16:12:50’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(30, ‘1f283ca’, ‘2018-07-02 16:12:56’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(31, ‘cec9487’, ‘2018-07-03 09:18:41’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(32, ‘318e5a0’, ‘2018-07-03 09:18:47’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(33, ‘b49c706’, ‘2018-07-03 09:46:40’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(34, ‘d7f3a5e’, ‘2018-07-03 09:46:46’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(35, ‘fd49666’, ‘2018-07-03 09:48:10’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(36, ‘d73b7bb’, ‘2018-07-03 09:48:16’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(37, ‘1cb0f9e’, ‘2018-07-03 10:12:30’, ‘WEB’, ‘ERROR’, ‘/dashboard/status’, ‘GET’, ‘cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see http://curl.haxx.se/libcurl/c/libcurl-errors.html)’, 1, 0),
(38, ‘f4e970d’, ‘2018-07-03 10:40:12’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(39, ‘4f443d2’, ‘2018-07-03 10:40:18’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(40, ‘ccc8cea’, ‘2018-07-03 10:56:06’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(41, ‘e44989e’, ‘2018-07-03 10:56:12’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(42, ‘c946d38’, ‘2018-07-03 10:56:30’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(43, ‘af67b5f’, ‘2018-07-03 10:56:37’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(44, ‘7a18887’, ‘2018-07-03 11:16:48’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(45, ‘a6030d3’, ‘2018-07-03 11:16:54’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(46, ‘7488905’, ‘2018-07-03 16:49:40’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(47, ‘d4d39e7’, ‘2018-07-03 16:49:46’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(48, ‘84cd78a’, ‘2018-07-04 10:22:08’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(49, ‘06c472b’, ‘2018-07-04 10:22:13’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(50, ‘e8e7dca’, ‘2018-07-04 11:00:39’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(51, ‘383f93c’, ‘2018-07-04 11:00:45’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(52, ‘ff3bda5’, ‘2018-07-04 11:48:40’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(53, ‘3ce5177’, ‘2018-07-04 11:48:46’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(54, ‘d4d1583’, ‘2018-07-04 12:23:16’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0),
(55, ‘e2e4167’, ‘2018-07-04 12:23:22’, ‘WEB’, ‘ERROR’, ‘/update’, ‘GET’, ‘An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime’, 1, 0);
Have you applied a custom theme to the CMS by any chance?
If so, that will need to be updated to take account of the new welcome wizard that came in 1.8.8 or 1.8.9 - I don’t recall which off the top of my head.
Alternatively you can switch to the standard theme.
Hi Alex,
i dont have any idea about this, but now i have configured new system but still getting same error message.
1st step i have installed 1.8.2 version then after that upgrade one by one till xibo-cms-1.8.7 working fine but when upgrade 1.8.7 to 1.8.8 when login getting error message "Unexpected Error, please contact support) XiboError.pdf (280.7 KB)
xibo-cms-1.8.2
xibo-cms-1.8.3
xibo-cms-1.8.4
xibo-cms-1.8.5
xibo-cms-1.8.6
xibo-cms-1.8.7
xibo-cms-1.8.8
xibo-cms-1.8.9
Log file Details
| logid The log ID | runNo | logdate The log date | channel | type | page | function | message | userID | displayID |
|---|---|---|---|---|---|---|---|---|---|
| 1 | 6076d16 | 2018-07-04 14:55:41 | WEB | ERROR | /dashboard/status | GET | Unable to get feed: Unable to connect to the remote host | 1 | 0 |
| 2 | ef08144 | 2018-07-04 15:05:18 | WEB | ERROR | /dashboard/status | GET | cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see libcurl - Error Codes) | 1 | 0 |
| 3 | c824d54 | 2018-07-04 15:11:22 | WEB | ERROR | /dashboard/status | GET | cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see libcurl - Error Codes) | 1 | 0 |
| 4 | aedd161 | 2018-07-04 15:11:26 | WEB | ERROR | /dashboard/status | GET | cURL error 7: Failed to connect to xibo.org.uk port 80: Connection refused (see libcurl - Error Codes) | 1 | 0 |
| 5 | 1ad2e6c | 2018-07-04 15:15:48 | WEB | ERROR | /update | GET | An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime | 1 | 0 |
| 6 | b87eaa8 | 2018-07-04 15:15:54 | WEB | ERROR | /update | GET | An exception has been thrown during the rendering of a template (“Named route not found for name: welcome.wizard”). Exception Type: Twig_Error_Runtime | 1 | 0 |
Hi, anyone can help me regarding my issue…
Please can you answer my question from earlier. Are you applying a custom theme to your CMS? Yes or no.
If no, then I think you’re doing something strange in the installation as you have theme files from an older version breaking the newer one. Perhaps you’re overwriting the old CMS files with the new rather than removing them and replacing them instead?
Hi Alex,
no i did not apply any custom Theme.
i have overwriting old version to new version without removing any old files.
fyi- now i have overwrite 1.8.10 file and now CMS console working fine.
Thanx for providing updated version…