I have a Giada DN83* device that was previously running version 410, and I just tried to update it to 411.
The app downloaded the update and then closed; after that, the Android desktop was visible.
When I manually restart the app, version 411 now appears.
I’ve noticed twice so far that the 410 crashed and didn’t restart on its own.
Hi there,
Regarding the update closing out to the desktop, that is completely normal. Android has to force close the old app to overwrite the files with the new version, and on many hardware players, it will just drop to the home screen instead of automatically relaunching on its own. Since version 411 is showing up when you manually open it, your update went through successfully.
As for the app crashing and staying closed on the desktop, that usually means a background permission or setting is preventing Xibo from restarting itself. Here are two things you’ll want to check
Go to Displays, then Display Settings and edit your Android profile. Under the Advanced tab, make sure Automatic Restart is checked. This tells the system to automatically pull Xibo back to the foreground if it ever drops out.
On the Giada Device, go into the local Android settings on the box itself and ensure the Xibo app has permission to “Display over other apps”. If this is turned off, the Android OS will actively block Xibo from relaunching itself after a crash.