Expired Media Not Being Deleted in CMS 4.4.3

[aramo]

CMS Version

4.4.3

Player Version

Windows R406

Issue

Hello!

I seem to be having issues with media and expiry dates.

As a test, I uploaded the Windows XP Bliss wallpaper to the CMS, set it on a layout with a few images in a playlist, and set the image to expire. However, as you can see in the image below, the bliss wallpaper is still in the CMS and is still in the layout after it was supposed to have expired.

I had posted about this issue previously and was told that this was expected to be fixed in 4.3.1, however, it looks like I’m still experiencing the issue detailed in this post in the current version of the CMS.

Expired Media Not Being Deleted From CMS

Maybe @DanBW can clarify this ? In settings there is option under “Defaults” tab: Default ttl, in days, for records in purge_list table: [7] Entries in purge_list table with expiry date older than specified ttl will be removed. Default is set to 7 days it seems.

I remember reading in the above post about the default TTL for entries in the purge_list table being 7 days. I’m assuming expired media would also be put in this table? But wouldn’t setting an expiry date mean the media is removed/deleted on that date? Let me know if I’m missing something!

Thanks!

[0x0]

@aramo

wouldn’t setting an expiry date mean the media is removed/deleted on that date?

Normally it should be deleted on expiry date.
I have not tested on CMS 4.4.3

[alex]

It won’t appear in the purge list.

Check your tasks are all running properly as it’s that that would remove the image from the playlist. If they’re not running at all or in an error state then nothing will happen.

[aramo]

Thanks for the replies!

@alex

Check your tasks are all running properly as it’s that that would remove the image from the playlist.

Thanks for the suggestion! Which task in particular should I be keeping an eye on?

[alex]

Regular Maintenance would remove the media item, but they’re all important as they do different jobs in getting those changes pushed to the Player.

[aramo]

Thanks gain for the reply! It looks like I get the following error on the Regular Maintenance task:

Problem copying provided file into the Library Folder

I looked around a bit and saw that it may be either a permissions issue or a storage issue, but from what I can tell, the permissions should be fine. And storage isn’t at capacity.

Here are the permissions for reference.

What other troubleshooting steps would you recommend?

[alex]

Restarting the cms-web container will reset permissions on the library, cache etc and should correct any issue there.