Exception in run: requested an invalid file

Hello! I installed version 1.8.2 and use as a client a windows 7. When running the client and approve his license on the server he finds the background but does not run the RSS, the video, no media beyond the background appears.

The error is as follows: exception in run: requested an invalid file.

Follow print:

Thank you

/web in the CMS URL, that implies incorrect configuration - http://xibo.org.uk/manual/en/install_environment.html

After that’s corrected, please read the XMR/XTR linked on that page as well, you will need to configure that too.

It still downloading files, module files as well, could be good to wait for it finish downloading those files.

After all of the above is corrected, if the issue persists please send us a screenshot of status window on your player.

Hi Peter!

I changed in apache for access via / web, however what is happening now is this:

Is this because you have not yet moved the XMR / XTR?
Thank you.

If you’ve changed DocumentRoot and URL rewriting as per the manual page, then you no longer want to use /web in the CMS url - that was the point of those changes.
Same goes for the player, you should reconfigure it so the CMS address in player options will no longer have /web as well.

XMR has nothing to do with that, it’s for player actions, http://xibo.org.uk/manual/en/install_xmr.html