Remove any third party codecs you’ve installed. Windows 10 is capable of playing H264 MP4 videos without any additional codecs.
We reinstalled Windows 10 after full format. Result is same. Almost, gave up on this…
Feeling waste of money buying whitelabel.
Ex = Windows Media Player cannot find the file. If you are trying to play, burn, or sync an item that is in your library, the item might point to a file that has been moved, renamed, or deleted.
The white label is exactly the same code as the standard Player and they should behave identically. We always advise testing your use case before you spend any money, and we provide the tools for you to do that in almost every case.
The message is coming from Windows Media Player and not from Xibo. It’s saying it can’t play that file. Perhaps it wasn’t downloaded correctly or you deleted it from the library.
Just as a sanity check, the Player and CMS library must be different directories. You’re not trying to run both on the same machine and configuring them to use the same location? If you do that will lead to data loss.
You need to configure the Player library to a persistent storage location writable by the user logged and running the Player. For example a directory in the Documents folder of the logged in user. Please check that the library location for the Player is writeable by the Player.
Hi Alex,
The issue is that, all the files run for first 30 min to 2hr but after 2 hrs it starts showing blank screen. The library path is default generated path on C drive. Not external storage …
I can only suggest then it’s related to your specific machine there, or the videos you’re playing causing issues with Windows Media Player. If you have a look in the Windows Event Log I think you’ll find entries regarding the graphics driver experiencing a crash - which is why it’s so important you install drivers from your GPU manufacturer and not from Windows.
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