We are trying to run Xibo on two screens. Everything is set up fine in the CMS (layout, schedule, displays, etc.) and the local times set correctly on the displays. The layout runs fine on the displays for a while.
However after authorizing the displays, it always switches back to unauthorized after a while at least for one of the displays with a report on the android box that the mailaddress couldn’t be found in the licence pool.
!
We definitely bought 2 licences for our displays in our xibo account with the e-mail anmeldung@insomnia-berlin.de so we don’t understand why the e-mail isn’t accepted and the displays switch back to trial-license.
I couldn’t attach the troubleshoot zip and was only able to upload one image here but would appreciate help.
PS: Is there any direct support apart from this forum?