Hi hbeck,
Thank you for all the information you’ve provided in your last response. I would like to isolate this issue further if this is being caused by the tasks not running in your CMS or something else. In the Xibo cloud-hosted setup, the tasks are managed and run on our servers. To isolate the task issue you are having in your self-hosted CMS, could you please try to create an Xibo Cloud trial CMS instance, connect your test display, and check if you are getting the same issue with dependencies not being downloaded by your Xibo for Windows (XfW) players? You can create a Xibo Cloud trial CMS here. If the issue does not happen in the Xibo Cloud trial CMS instance, that would confirm that the issue is with your self-hosted CMS setup.
If everything works in the Xibo Cloud trial CMS, then we know it’s on your self-hosted CMS setup. Would you be able to check for me in your self-hosted CMS? Go to the Font page, then download the fonts by clicking the row menu of the font and clicking on download. Please check the name if there are spaces in them; if there are, please remove them and then reupload the fonts back to your CMS, Font section. Check if you still have the same issue.
In case the issue still persists, we would like to know what is causing the issue on your self-hosted CMS instance. Could you please try to obtain the below information?
- Could you please check for fresh logs for the display having the issue by going to the CMS log section?
- Could you please run the Report Fault wizard while the issue is happening? Here’s how.
- Could you please get the player status log for me while the issue is happening? Press the i key on your keyboard while Xibo for Windows is running.
Also, would you know if you have upgraded your self-hosted CMS recently? Do you recall which version of CMS it was before the upgrade? Did you only notice the issue after the upgrade?
Hope to hear from you soon!
Kind regards,
Jerry