Hi hbeck,
Sorry to hear that the issue still persists. To continue with troubleshooting the issue, could you please obtain the below information?
- Player status logs while the issue is happening.
- Report fault logs while the issue is happening; you can find the steps here.
- Fresh CMS, logs in the CMS, Log page. Filter out the test display by going to the Advanced tab and fill in the name of the display.
Hope to hear from you soon!
Kind regards,
Jerry