Display showing blank after adding media to layout

[Vivek_Taurani]

1. Created a new layout
2. Added a video file to the layout(via edit timeline).
3. Status showed “This layout is ready to play.”
   
   
4. Tried to preview layout, but it is showing a blank screen. How can I fix this?

Next issue, added this layout to a newly added campaign. Did a “schedule now” and selected the appropriate display. But the display is not showing anything else but the xibo screen. (“XIBO. Open Source Digital Signage.”)

The file size upload limit is set to 1GB, that’s not an issue. All the settings seems to be perfect, why do you think that the display is not showing?

[Peter]

Layout Preview uses the browsers built in video playback support and is shown over the network. - if it’s a big video then it may take some time to display it in preview.

The Player playback is downloaded to a player local library and shown from the local disk.

Assuming you have ‘Preview enabled’ in ‘Video’ row on Modules page in your CMS, h264 video should be displayed in the browser. What browser are you using please?

@Vivek_Taurani

But the display is not showing anything else but the xibo screen.

It’s most likely downloading new video and since you modified a layout that was currently displayed on your device, it will show splash screen until it completes the download.

[Vivek_Taurani]

Hi peter.Thanks for your prompt reply.

I am using Google Chrome v 51.0.2704.106 m on Windows 10.

I have used the display preview display feature before and it has worked previously. Although, this time the file that I am trying to preview and display is 110MB. Could this be a reason for the delay?

[Peter]

Yes, it could be, either that (ie size delays it) or it’s not supported in the browser (less likely).

[Vivek_Taurani]

Ok, how long do you think this should take with my internet speed being 89.2 Mbps download and 92.6 Mbps upload?

[Vivek_Taurani]

Hi Peter, neither the preview nor the display are showing at the moment. Any suggestions?

[Peter]

@Vivek_Taurani

Any kind of help will be appreciated.

I created a new layout and uploaded a new video to this layout but the display is showing blank. How can I fix this issue so I can view the video and pull it on the display?

It was working perfect this morning but when I decided to assign another layout (with a different video) to the campaign, the display was showing the splash screen and is still on there. Now, I tried to create a new layout and assign the new one to the campaign but now the layout is not showing the preview.

Windows 10Google Chrome 51.0.2704.106 mInternet Speeds 90/90. Down/UpXibo Version 1.8.0-betaVideo Size:110MB

Could you show us a screenshot of status window on your Xibo for Windows player please?

[Vivek_Taurani]

@Peter

Could you show us a screenshot of status window on your Xibo for Windows player please?

Hey Peter, could you please provide me with the steps to produce this screenshot? Would this be from the server?

[Peter]

So when Xibo for Windows is open, you press ‘i’ on your keyboard to display status window.
Then you you can take a screenshot of that and send it to us (either here or via pm to me if you prefer that)

[Vivek_Taurani]

The display is up now. Turned out that lot of files were pending on the display, had to clear those out and delete and re-add the display, then assigned the layout to the display. Works well now.
Thank you!