“Display is out of date but has not yet checked in with the server”

[gulsanece]

Hi Peter,
I still could not solve the issue. It is now logged in but I cannot get the player status.
I tried those methods in the following article.

Getting the Player Status

To further investigate issues, you may be asked to provide a screenshot of the Status Window on your device. If your Players are already connecting to the CMS and are showing as logged in, click the link for steps on how to Request via the CMS If your Players are not connected to the CMS, click the link for steps on how to Request directly from the Device

But i believe it is for android, i use windows, can it be the reason why I cannot take the status?
For the option 1, where can I click “Status”?

As soon as I can get the status window ill send you a ss.