Dayparting Schedule dose not download new media file

Get Help
1

After checking, I found an error in Daypart Schedule. Let me explain detail

  • If media was download completed before. When I set schedule for those media file with daypart option. It will be ok. It mean media can show on player.
  • But if media is new one that was not download completed before. I set schedule for those media file with daypart option again. File is not downloaded. It mean cannot show on player.
  • If I set schedule with Alway or Custom option, Media file will be download and display on player as normal.

→ I checked on db by query data from RequireFile table. I found that there is no media file in Path column if I set schedule with Daypart option. I don’t know exactly what is happened. Please help.

2018-09-28%2016_15_50-Window 2018-09-28%2016_15_18-Window

2018-09-28%2016_13_53-Window
2018-09-28%2016_13_53-Window900×817 47.5 KB
2018-09-28%2016_14_49-Window
2018-09-28%2016_14_49-Window899×721 39.7 KB
2018-09-28%2016_14_16-Window
2018-09-28%2016_14_16-Window1369×749 41.8 KB
2018-09-28%2016_14_58-SMS%20Client
2018-09-28%2016_14_58-SMS%20Client955×1072 183 KB

2

If you’re using CMS 1.8.2 per your PM, your first step is to upgrade to 1.8.11 and confirm the issue is still present with a fresh layout and schedule under that version please.

3

I updated latest version 1.8.11. The problem is still fixed. Layout is not fresh when using custom dayparting with new layout and new media file.

4

Please can you describe exactly how you have your dayparting configured (with screenshots) so we can attempt to replicate this here.

Please also confirm you’ve used a new schedule and a new layout, and haven’t reused the old ones.