Dashboard stat issue

luhut · May 20, 2025, 11:34am

Hi team,
Happy to join community from France

CMS Version
4.2.2

Player Type
Windows and Android

Player Version
last version

Issue :
Since some day, on dashboard i’ve issue with Screen connectivity and state of screen.
Do you know how can i fix it?

Thanks for your help

luhut · May 29, 2025, 6:18pm

hi
Nobody know these issues?

luhut · June 10, 2025, 4:48pm

Hi,
After upgrade to 4.2.3, issue stay same

JerryW · June 12, 2025, 6:31am

Hi luhut,

Welcome to Xibo Community!

My name is Jerry from the Support Team. Sorry to hear about the issue regarding your CMS dashboard section not showing data. Could you please check if all the tasks in your CMS are all running? To do so, In your CMS go to > Task. Look under the status column if there are any tasks that are not running; if they are running, you should see a clock symbol. If you see a bug symbol, you may click the row menu to run that task.

Here is an example of the task section where you can see that all task are running as being indicated by the clock symbol under the ‘Status’ column.

Kind regards,

luhut · June 12, 2025, 8:07am

Hi Jerry
Thanks for your answer.
You can find screen.

JerryW · June 12, 2025, 9:20am

Hi luhut,

Thank you for your reponse!

I don’t see anything wrong on the task in your CMS based on the screenshot you’ve provided. Could you please run the ‘Report Fault’ wizard in your CMS maybe we can capture what is causing the issue in that log? To do so, go to your CMS > Report Fault. Follow the prompts on the Report Fault wizard and try to reload your dashboard. It will generate a troubleshoot.zip, please upload it here and provide me the download link.

The bottom part of the Dashboard shows information regarding the displays connected to your CMS, could you share the information below?

How did you install your self-hosted CMS (linux, webserver or docker install?)
How many players are actively connected to your CMS?
What type of players are connected to your CMS (Android, webOS, Tizen or Windows?)

Hope to hear from you soon.

Kind regards,

luhut · June 12, 2025, 10:23am

You can find the link : PsiTransfer
Here is some information about our setup:

The CMS is installed on an Ubuntu server using Docker
We currently have 8 displays: 7 running on Windows and 1 on a Xibo DS device
This issue did not occur at the beginning

Thanks for your help!

JerryW · June 12, 2025, 11:41am

Hi luhut,

We’ve checked the logs you’ve submitted, and it seems that there might be some incorrect settings in your CMS > Settings > Network tab. Could you please share the entire screenshot of that section in your CMS so we can double-check what is currently set in there? Please upload it here and provide me the download link.

Hope to hear from you soon.

Kind regards,

luhut · June 12, 2025, 12:48pm

Hi,
Please find the link.

Thanks
Kr

luhut · June 12, 2025, 4:20pm

I’ve clear all setting in networks section and issue is endded.
Great! Thanks.

JerryW · June 13, 2025, 1:04am

Hi luhut,

Thanks for letting us know that the issue has now been resolved. Thank you for your patience and help in resolving the issue.

Kind regards,

JerryW · June 17, 2025, 2:15am

Hi luhut,

Could you please confirm that clearing or deleting the information in all the fields in CMS > Settings > Network tab and then saving it fixed the dashboard issue for you?

Hope to hear from you soon.

Kind regards,

luhut · June 17, 2025, 8:03am

Hi @JerryW
Yes, all is ok now. Thanks for your support, we continue to deploye