Connection problems since update player V3 R301.1

[avlmp]

Hello

Sorry for my bad englisch…

Players Version

V3 R301.1

Issue

Since the update to Version 3 I can no longer connect to the “display admin”.

Player 1 error : Status: The remote name could not be resolved: 'XXX.xibo.cloud. Host Unknown
When the player is started, it shows a default layout that no longer exists.

Player 2 error: is active and ready to start but when I lauch the player: the grey opening screen freezes and restarts every 20 seconds. results when press the ‘i’ button in attackment player2.jpg

Player 3 : is showing the new default layout but the player is restarted regurarly..
when I press ‘i’: result:

When I look in the CMS admin. All 3 displays are visible. Xibo labo, xibo receptie, Xibo prikklok

What could I do to get this working properly.
Thank you,
Domien

[Frazer]

Hi avlmp,

As you are using a Xibo in the Cloud instance, please open a ticket with the Xibo Signage Help Desk so that a member of the Support Team can assist you.

Many thanks,

Frazer

[avlmp]

Ok I will,

Thanks