Client not displaying PDF

Hi,

Im using xibo server and client 1.8.8.
Server is docker installation running on ubuntu 16.04
Client is Windows 7 x64 with all prequesites installed without Flash…

Trying to display a PDF with the Xibo Player. I just get a blank screen.
I can display thing like the clock or Iframes or Webpages and so on.
If I open the preview on my client, the PDF is shown (IE11 or chrome. Both working).

I tried multiple PDFs. From 188 KB to X MB. With single page or multiple.
I also tried multiple clients. Windows 7 x64 and Windows 10 x64. None shows the PDFs.
No errors in the log file.

Auditing enabled:

497 f55d702 2018-04-13 16:27 XMDS POST ERROR WEIPC1023 GetResource Unknown error during getResource. E =
496 f55d702 2018-04-13 16:27 XMDS POST ERROR WEIPC1023 GetResource Problem with Widget 12 for displayId 1. E = No file to return
495 bcdba47 2018-04-13 16:27 XMDS POST ERROR WEIPC1023 GetResource Unknown error during getResource. E =
494 bcdba47 2018-04-13 16:27 XMDS POST ERROR WEIPC1023 GetResource Problem with Widget 12 for displayId 1. E = No file to return
493 f185272 2018-04-13 16:26 XMDS POST ERROR WEIPC1023 GetResource Unknown error during getResource. E =
492 f185272 2018-04-13 16:26 XMDS POST ERROR WEIPC1023 GetResource Problem with Widget 12 for displayId 1. E = No file to return
491 0108293 2018-04-13 15:15 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
490 0108293 2018-04-13 15:14 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
489 0108293 2018-04-13 15:13 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
488 0108293 2018-04-13 15:12 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
487 0108293 2018-04-13 15:11 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
486 0108293 2018-04-13 15:10 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource
485 0108293 2018-04-13 15:09 PLAYER POST ERROR WEIPC1023 [FileAgent_resource_Id_12] FileAgent - Run Exception in Run: Unable to get the media resource

Any help would be very much appreciated. Thanks in advance!!

2 Likes

Having the same exact issue with PDF files.

Environment:
Windows 10 Pro with Docker 18.03.0-ce
CMS and player version 1.8.8

Any help is appreciated.

1 Like

Same problem. CMS in Docker on Ubuntu.

I restored CMS backup for 1.8.7 and it’s working again. Clients are still on 1.8.8.

2 Likes

Thanks for the hint DanA. Now using 1.8.7 docker on Ubuntu. PDFs working.

Update
Looks like this issue was fixed in CMS 1.8.9:

https://github.com/xibosignage/xibo/issues/1475

Tested and working on my end.

1 Like