Client 1.7.9 freezes. Pc hangs

Hi,

Sorry for my bad english.

I have few players under Windows 7 pro and few of them freeze randomly with a specific campain.

There is nothing in the Windows logs after the reboot to explain the problem.

Another thing about the configuration of the players i have 3 screens behind 1 VGA ans 2 display port in 3280x720. When the player freezes, it’s always on video in the format 3280x720.

I tried to disable thumbails cache without succession.

Thanks in advance for your reply.

What players are you using please?

It’s quite possible that they lack ‘horsepower’ to show bigger videos and other content for an extended period of time.

Are there any errors in players status window (press ‘i’ on your keyboard to show it) or in the CMS logs?

You can also open windows task manager and monitor the CPU/RAM usage, perhaps it goes up to 99% and then just give up.

Hi,

Thanks for your fast reply. I have no errors when I tape “i” on the client. All is ok.

My videos in 3840x720 where in mp4 and natively decoded by Windows 7 and the problem occurs.

I try today to install a codec pack k-lite and use my video in a new format (H264). I launched the task manager and when my videos on 3 screens appears XiboCLient32.exe uses 110Mb on 8Gb.

I will try with this configuration perhaps it is the format of the video which was not encoded correctly and sometime hangs the pc.

Best Regards,

Fido

The problem persists even with new videos formats and installed video codecs.

On the server I can see this log for one of the player :

2017-06-10 10:38:13 Client No active processes
2017-06-10 06:02:23 Client [UI Thread] VideoPlayer - ErrorEvent C:\Xibo_Library\115.mp4. Ex = Le Lecteur Windows Media a rencontré un problème lors de la lecture du fichier.
2017-06-09 10:22:23 Client No active processes
2017-06-09 06:02:22 Client [UI Thread] VideoPlayer - ErrorEvent C:\Xibo_Library\115.mp4. Ex = Le Lecteur Windows Media a rencontré un problème lors de la lecture du fichier.
2017-06-08 10:26:34 Client No active processes
2017-06-07 06:02:38 Client [UI Thread] VideoPlayer - ErrorEvent C:\Xibo_Library\95.mp4. Ex = Le Lecteur Windows Media ne peut pas lire la vidéo en raison d’un problème lié à la carte vidéo.

But the last contact of the client to the server is 12-06-2017 10:20.

I’m using Client version 1.7.9 and Server version is 1.7.9.

I have few players also with 3 screens (3840x720) and the problem occurs only on players where the layouts contains video in 3840x720 resolution.

Best regards
Fido

Windows Media can not play video because of a problem with the video card.

It would seem that your GPU can’t support videos in that resolution / multiple outputs (vga/2x dp)

Hi,

The video card is an Intel HD Graphics 530

GPU Intel HD Graphics 530
Codename Skylake GT2
Architecture Gen. 9 (Skylake)
Execution Units 24
GPU Base Frequency 350 MHz
GPU Max Frequency 1.15 GHz
Max Video Memory 1.7 GB
eDRAM cache No
Output interfaces eDP/DP/HDMI/DVI
4K Support Yes, at 60Hz
Max Resolution Wireless Display 1080p
Max Resolution HDMI 1.4 4096x2304@24Hz
Max Resolution Display Port 4096x2304@60Hz
Max Resolution Embedded DisplayPort (Notebook) 4096x2304@60Hz
Max Resolution VGA* N/A
DirectX Support 12
OpenGL Support 4.4
Shader Model HLSL 5.0
OpenCL 2.0
Quick Sync Video Yes
InTru 3D Technology Yes
Intel Insider Yes
Wireless Display Yes
Clear Video HD Technology Yes
Clear Video Technology Yes

I have resolution of my videos lower than 4096x2034.

Hi,

Do you think that if I apply the registry mod as I read in an old topic that can solve my issue?

The reg mod is to disable thumbails cache.

Thanks in advance for your support.

I’m not sure, what topic and what registry change please?

You can of course try it, assuming that you know what you’re doing and that you can revert the changes in registry if needed.

Hi,

Even if I do th registry mod, i have yet pc freezes. I really don’t know what’s happened.

In Windows logs, nothing. Is it possible that the problem come from videos ?

Thanks in advance for your reply.

You can try to test it on one (or even 2) monitors and see if that will work fine, perhaps that resolution across 3 screens 2xdp 1xvga is what’s causing the problem.

Or at least have a video on just two screens and something else on the 3rd one.

To confirm that the issue occurs only with you have one video across all 3 displays.