Can't connect cloned client

Hi guys,
I had a player which was registered to the CMS.
I have cloned this player and turned it on the one that i have cloned,
player starts nicely but cannot register to the CMS.

It gives the following error when i try to save the settings==> "Client found response content type of ‘text/plain’, but expected ‘text/xml’.
The request failed with the error message:

Your client is not the correct version to communicate with this CMS.
–."

I have deleted the other one which was connected and running, after the deletion, that gives the same error.

Please don’t say that we cannot reset the player licenses!
How do i reset the license placed in the player and re-register it?

Thanks

  • daniel

Two things:

One - open player’s option and check Display ID (hardware id) it needs to be unique. // most likely this will solve it

Second - open php.ini, find this line
always_populate_raw_post_data -1 and make sure it’s not commented out (no ; before that line in php.ini)

Of course just in case make sure that player and CMS are indeed in the same version.

Hi Peter,
Thanks! :slight_smile:
I did modify the line as following,
“always_populate_raw_post_data = -1”
I hope it is correct?

I rebooted the CM and tried,
the result is still the same…

  • daniel

Player and CM versions are same…

Hi guys,
do we have any possibility of,
remove the client and add back?

I simply cannot pass this :frowning:
"Client found response content type of ‘text/plain’, but expected ‘text/xml’.
The request failed with the error message:

Your client is not the correct version to communicate with this CMS.
–."

The Player and CMS versions aren’t the same. You need to use a Player that is compatible with your CMS.

Hi Alex,
matter fact is, they are :frowning:
I have now upgraded the CMS to 1.7.8 and re-installed clients in the both machines to the same version 1.7.8
And the result is,
Both PC’s are picking the same machine ID!! and both are now accepted/registered by the CMS and i can see only one active player.

So,
i believe we have a problem with the registration system because the machine ID simply cannot be the same.
Yes,
machines were cloned which is extremely common because we always clone the systems.
I build my image and take a copy of into an USB stick and i simply attach it to a new computer where it takes only 3minutes to have they system up and running.

The question here is,
how can i manually add this player into the CMS and make sure it is there?

-daniel

Look at my first reply.

and for more details, here:

Hi Peter,
i did check.
Both players are showing the same id :frowning:
Here,
Player 1
4b2e700f2308b22f25cacf85bca0c99e

Player 2
4b2e700f2308b22f25cacf85bca0c99e

Yeah so they’re the same. You need to change one so it differs, and then register it again. It will then show up as a different Player.

The FAQ explains why that happens.

Hi guys,
it is all clear now!
everything works like charm :slight_smile:
I did modify the unique ID and that was it.

My apologies,
i didn’t know if it was possible to modify the unique id.

-daniel

1 Like