Cannot register an old display against this CMS

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1

We experienced the same issue as in this thread: Docker for Windows: CMS is reset when I restart the host server

I have set up the CMS again - before I read this post.

Now when trying to connect a display that was already connected to the last CMS on this server I get the message:
“You cannot register an old display against this CMS.”

What can I do to get around this please? I reinstalled the app and I tried changing the hardware key but neither worked.

Thanks!

2

Hello SprinklesGelato,

did you tried to change the uniqe Display ID?
I had a similar problem under 1.7.9 because the Display ID was (however) the same.

This may could solve your problem.

4

HI Danrun,

Where do you change the Display ID? I changed the display name and the Hardware Key…neither of those worked.

I am going to try setting up a completely new display and come back to this one!

5

Install the Xibo Client.
After installation the “Player Options” program should be open.
Open the register “Advanced” and edit the Display ID.

Advanced.PNG714×599 16.7 KB

6

I have tried doing this - on the Android version it’s called Harware Key. Unfortunately it didn’t work.

I’ve just taken a brand new device out of the packet and I’m getting the same error!

7

What Xibo for Android version have you installed on those devices?

I assume you can reach the CMS address on your android device in the android’s web browser?

A screenshot presenting the issue could be helpful as well.

8

Hi Peter,

We’re using ‘latest’ - we’re using a resell account - Sprinkles TV and I set it to download the latest version.

The error shows as below:

IMG_1620.JPG2448×3264 2.07 MB

I have logged into the CMS from the web browser on the device and it’s perfectly fine.

Would you recommend that I change the version to 1.8, redownload the apk and see if that works?

9

If it’s set to latest then it’s probably 1.8R102, even if it’s 1.7R64 (as long as it’s atleast R58) it should be fine (although 1.8R102 would be recommended for 1.8.1 CMS) - Unfortunately I can’t see the version from your screenshot (it’s a bit higher on the status window).

10

Hi - I’ve managed to sort it out - I rebuilt the white label apk and it’s up and running!

Thanks for the help!